Guest Relation / Front office / Receptionist(e) - M/F

Mövenpick Hotels & Resorts; Zaventem; Sur place; EUR 22 000 - 30 000; Plein temps

Résumé du poste

A premier international hotel in Zaventem is seeking a Receptionist to deliver a warm welcome and provide exceptional guest services. The successful candidate will manage check-ins and check-outs, handle payments, and offer information about hotel and local attractions. Multilingual proficiency in English, Dutch, and French is required. This role requires strong organizational skills and the ability to work in shifts, including evenings and weekends.

Qualifications

• Previous experience in a customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsabilités

• Welcome guests upon arrival with a friendly and professional demeanor.
• Perform check-in and check-out procedures efficiently and accurately.
• Handle reservations, cancellations, and no-shows in line with company policies.

Connaissances

Customer service

Communication skills

Organizational skills

Professional demeanor

Language proficiency (English, Dutch, French)

Outils

Opera Cloud

Description du poste

Overview

Mövenpick Brussels Airport is a flagship hotel of Mövenpick Hotels and Resorts, located near the airport and the historic center of Brussels. The 152 stylish rooms offer the perfect accommodation for both short and long stays. We believe in combining professionalism with a relaxed atmosphere in a unique location. Enjoy our wellness facilities, fitness center or a culinary experience at our rooftop restaurant during your stay. Experience unparalleled convenience at Mövenpick Hotel Brussels Airport. Situated close to the airport, enjoy seamless accessibility for stress-free travel and effortless exploration of nearby attractions. Your gateway to adventure awaits. Welcome to Mövenpick Hotel Brussels Airport. Our team is ready to ensure your stay with us is nothing short of exceptional. Whether you're traveling for business or leisure, we are committed to making your time with us unforgettable.

Job Description

As a Receptionist, you are the first point of contact for our guests for both Mövenpick Brussels Airport and Parking 21. You will play a key role in delivering a warm, professional and efficient welcome and departure experience. Your goal is to ensure every guest feels valued and well taken care of from check-in to check-out, reflecting the standards and values of Mövenpick Hotels and Resorts.

Responsibilities

• Welcome guests upon arrival with a friendly and professional demeanor
• Perform check-in and check-out procedures efficiently and accurately
• Handle reservations, cancellations, and no-shows in line with company policies
• Provide information about hotel services, local attractions, and transport options
• Handle guest requests, concerns, and feedback promptly and effectively
• Manage incoming calls and emails in a courteous and timely manner
• Process payments and maintain accurate records
• Coordinate with housekeeping, maintenance, and other departments as needed

Qualifications

• Previous experience in a customer-facing role, preferably in hospitality
• Proficiency in English, Dutch and French
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to remain calm and professional under pressure
• Familiarity with hotel management software (Opera Cloud) is a plus
• Flexibility to work in shifts, including evenings, weekends and holidays

Additional Information

• Maintain a tidy and welcoming front desk area
• Coordinate with housekeeping, maintenance, and other departments as needed
• Provide information about hotel services, local attractions, and transport options
• Handle guest requests, concerns, and feedback promptly and effectively
• Manage incoming calls and emails in a courteous and timely manner
• Process payments and maintain accurate records