Global Trust & Safety Operations Specialist

Match Group; Oost-Vlaanderen; On-site; EUR 36,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health coverage

Team bonding events

Yoga classes

Social events

Job summary

Match Group is seeking a Global Operations Specialist to support users across APAC hours and across brands like Tinder, Match.com, Meetic, OkCupid. You will handle complex customer issues, enforce guidelines, and collaborate with Trust & Safety, Engineering and Legal to improve processes.

You should have at least 2 years in a customer-facing role, be proficient with Zendesk, and thrive in a fast-paced, cross-functional environment.

Qualifications

• At least 2 years in a customer experience facing role.
• Strong ability to quickly understand, assess, and summarize complex cases.
• Excellent analytical and problem-solving skills, with sound judgment and attention to detail.
• Highly adaptable and comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Help protect Match Group ecosystem by preventing fraudulent activity, enforcing Terms of Service, and enhancing user experience.
• Investigate, troubleshoot, and resolve complex escalations related to Trust & Safety and customer support.
• Review bug reports and application functionality issues, partnering with Engineering teams to facilitate resolution.
• Gather and analyze user feedback related to new product launches and feature rollouts.
• Navigate high-pressure situations and evolving policies with sound judgment.

Skills

Customer service

Analytical thinking

Communication

Cross-functional

Time management

Problem solving

Tools

Zendesk

Job description

Match Group is seeking a Global Operations Specialist to support users across APAC hours and across brands like Tinder, Match.com, Meetic, OkCupid. You will handle complex customer issues, enforce guidelines, and collaborate with Trust & Safety, Engineering and Legal to improve processes.

You should have at least 2 years in a customer-facing role, be proficient with Zendesk, and thrive in a fast-paced, cross-functional environment.