Global Trust & Safety Operations Specialist

Tinder; Oost-Vlaanderen; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Lunch vouchers

Team events

Job summary

Tinder is seeking a Global Operations Specialist to support users worldwide during the APAC timezone. You will handle the most complex customer issues, investigate safety concerns, and work with engineering to resolve platform issues while ensuring compliance with Community Guidelines and Terms of Service.

The role emphasizes strong problem solving, cross-functional collaboration, and a proactive mindset in a fast-paced environment.

Qualifications

• 2+ years of experience in a customer experience facing role.
• Strong ability to quickly understand, assess, and summarize complex cases.
• Excellent analytical and problem-solving skills, with sound judgment and attention to detail.
• Highly adaptable and comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Help protect the Match Group ecosystem by preventing fraudulent activity, enforcing Terms of Service, and enhancing the overall user experience.
• Investigate, troubleshoot, and resolve complex and sensitive escalations related to Trust & Safety and customer support.
• Review bug reports and application functionality issues, partnering with Engineering teams to facilitate resolution.
• Gather and analyze user feedback related to new product launches and feature rollouts.
• Navigate high-pressure situations, ambiguous scenarios, and evolving policies with sound judgment and professionalism.
• Review and address sensitive content, including graphic material, harassment, hate speech, and other policy violations.
• Collaborate closely with cross-functional partners across Trust & Safety Teams, Engineering, Communications, Marketing, Legal, and outsourced support teams.
• Contribute to team initiatives and continuously identify opportunities to improve processes, workflows, and operational efficiency.

Skills

Customer experience

Zendesk

Complex case analysis

Problem solving

Cross-functional collaboration

Project management

Communication

Time management

Proactive mindset

Tools

Zendesk

Job description

Tinder is seeking a Global Operations Specialist to support users worldwide during the APAC timezone. You will handle the most complex customer issues, investigate safety concerns, and work with engineering to resolve platform issues while ensuring compliance with Community Guidelines and Terms of Service.

The role emphasizes strong problem solving, cross-functional collaboration, and a proactive mindset in a fast-paced environment.