Global Omnichannel Field Enablement team [EU Only]

AIESEC Mexico; Anderlecht; Hybride; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Health insurance

Leadership training

Résumé du poste

AIESEC Mexico offers a one-year traineeship in Brussels with a focus on Global Omnichannel Field Enablement. You’ll manage tickets, triage requests, and coordinate follow-ups between markets and delivery teams in a collaborative international setting.

Expect hands-on experience in digital marketing, CRM, and marketing technology while gaining visibility across global teams. The role emphasizes process documentation, status updates, and customer-focused service.

Qualifications

• Bachelor's degree or equivalent.
• Background in Marketing or Software development is preferred.
• Experience with CRM and marketing tools is a plus.

Responsabilités

• Monitor and triage tickets for Field Enablement.
• Coordinate follow-ups between markets and delivery teams.
• Maintain clear process documentation and FAQs.
• Share status updates with stakeholders.
• Support CRM, CLM presentations, emails and digital content requests.
• Route requests and escalate when needed.
• Track ticket status and ownership through closure.

Description du poste

Global Omnichannel Field Enablement team [EU Only]

Global Talent

Get an international experience in a corporate environment.

These are the locally spoken languages that you’ll have to know.

Marketing, Software development and programming

These are the backgrounds this opportunity is associated with.

This would be your gross salary for this job opportunity.

You’ll be working at

About UCB

We are connecting the world by creating reliable and secure mobile experiences anytime, anywhere. BICS is a leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide. Our solutions are essential for supporting the modern lifestyle of today’s device-hungry consumer – from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things. Global network and a strong presence in Africa, Americas, Asia, Europe and Middle East. Our headquarters is in Brussels (with around 400 employees) and we have regional offices in Bern, Madrid, Dubai, New York, San Francisco and Singapore and a satellite office in Beijing.

Join our Global Omnichannel Field Enablement team for a one-year traineeship supportingdigital content and CRM operations. You will manage and triage tickets, coordinate follow-upwith markets and delivery teams, and maintain clear process documentation. Working in acollaborative international environment, you will help improve service responsiveness whilegaining hands-on experience in digital marketing, CRM, and marketing technology.

1. Monitor and manage Field Enablement tickets.
2. Triage requests and check that all required information is provided.
3. Route requests to the right team and escal…
4. Track ticket status, ownership, follow-ups, and closure.
5. Support CRM, CLM presentation, email, and digital content requests.
6. Coordinate follow-up between local markets and delivery teams.
7. Answer standard process questions using approved guidance.
8. Keep process guides, checklists, templates, and FAQs up to date.
9. Share clear status updates with stakeholders and the team.

The steps involved in being selected for this opportunity. Canada

Backgrounds

• Marketing (Required)
• Software development and programming (Required)

Skills

• Internet usage (Required)
• Windows PC usage (Required)
• Databases (Required)
• Microsoft Access (Required)
• Microsoft SQL Server
• Visual Basic
• SQL
• Photoshop (Required)
• Leadership (Required)
• Digital Marketing (Required)
• Team Management (Required)
• Training (Required)
• Facilitation (Required)
• Community Development (Required)
• Bachelor

Nationality

• Greece (Required)
• Portugal (Required)
• Norway (Required)
• Lithuania (Required)
• Germany (Required)
• Italy (Required)
• France (Required)
• Poland (Required)
• Cyprus (Required)
• Croatia (Required)
• Bulgaria (Required)Austria (Required)
• The Netherlands (Required)
• Sweden (Required)
• Spain (Required)
• Bachelor (Required)

Logistics

What you’ll be provided with during your stay

• Computer
• A computer will be provided.
• Leadership space
• AIESEC will be providing leadership training during your experience.
• Non EU citizens: The single permit process may take up to 3-5 months. EU citizens: Visa is not required. - You will require this visa for the duration of theopportunity.
• Health insurance
• You will require health insurance for the duration of the opportunity.

Apply your skills and knowledge in a practical environment.

International Exposure - Experience working in new cultures and industries.

Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)

Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).

Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.

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