Global IT Service Desk Expert

TOMRA; Vlaams-Brabant; Hybride; EUR 42 300 - 51 700; Plein temps

Avantages offerts par ce poste

Meal vouchers

Eco-cheques

Hospitalization insurance

Group insurance

Bike lease

Laptop and mobile phone

Training and development

Share Purchase Program

Résumé du poste

TOMRA is seeking a global IT Service Desk professional to deliver timely IT support to internal users worldwide. You’ll be the first point of contact for IT requests, assist onboarding/offboarding, manage tickets, and keep asset records up to date.

This role requires solid knowledge of Windows and Microsoft 365, experience in end-user support, and good communication in English. Local benefits include health insurance and training opportunities.

Qualifications

• Degree or IT certification plus up to 3 years of experience OR 3–5 years of relevant IT support experience without a degree.
• Strong knowledge of Windows OS and Microsoft 365 environment.
• Hands-on experience in end-user IT support and troubleshooting.
• Knowledge of iOS and Android mobile OS.
• Basic understanding of network technologies (WAN, LAN, WLAN) and IT security.
• Basic knowledge of Windows Server 2019/2022 or Linux systems.
• Familiarity with Microsoft Entra, Intune, and cloud computing environments.
• ITIL 4 Foundation or similar certification is an advantage.

Responsabilités

• Act as the first point of contact for IT requests: troubleshoot issues, resolve incidents, and escalate when needed.
• Support IT onboarding and offboarding: set up accounts, prepare and collect hardware.
• Manage ticket handling in line with priorities and SLA, collaborating with L2/L3 teams.
• Prepare and maintain client devices (Windows laptops/desktops, mobile devices) and help with hands-on fixes when remote tools aren’t an option.
• Coordinate with third-party vendors for hardware, software, or service issues.
• Maintain accurate asset records for laptops, smartphones, and peripherals.
• Provide local “hands and feet” support for IT infrastructure, meeting rooms, and basic hardware installations.
• Follow ITIL-based practices to deliver quality service.

Connaissances

Windows OS

Microsoft 365

End-user support

Troubleshooting

iOS & Android

IT security

ITIL knowledge

Formation

Degree or IT certification

Outils

Microsoft Entra

Intune

Cloud services

Description du poste

TOMRA is seeking a global IT Service Desk professional to deliver timely IT support to internal users worldwide. You’ll be the first point of contact for IT requests, assist onboarding/offboarding, manage tickets, and keep asset records up to date.

This role requires solid knowledge of Windows and Microsoft 365, experience in end-user support, and good communication in English. Local benefits include health insurance and training opportunities.