Global End User Services Delivery Leader

Capgemini; Diegem; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Capgemini Belgium is seeking an EUS Service Delivery Manager to own end-to-end delivery, governance and continuous improvement of End User Services. You will ensure SLA adherence, coordinate among client stakeholders, Capgemini delivery teams and third‑party providers.

You will apply ITIL processes, drive incident and problem management, and report performance through dashboards. The role requires strong stakeholder management, global delivery experience and SIAM‑oriented collaboration across

Qualifications

• Experience in End User Services delivery and governance in a multinational environment.
• Strong background in ITIL processes and incident/problem/change management.
• Proven ability to manage stakeholders and report performance across global teams.

Responsibilities

• Own and manage day-to-day delivery of all EUS services (Service Desk, Onsite & Domain Support, DaaS).
• Ensure services meet SLAs, OLAs, KPIs with focus on stability and user experience.
• Govern governance forums, provide transparent reporting including dashboards and risk registers.

Skills

End User Services delivery

ITIL-based service management

SLA governance

Stakeholder management

Multi-geography coordination

Supplier management

Governance reporting

Service improvement

SIAM model

ITSM coordination

Tools

ITSM platform

Job description

Capgemini Belgium is seeking an EUS Service Delivery Manager to own end-to-end delivery, governance and continuous improvement of End User Services. You will ensure SLA adherence, coordinate among client stakeholders, Capgemini delivery teams and third‑party providers.

You will apply ITIL processes, drive incident and problem management, and report performance through dashboards. The role requires strong stakeholder management, global delivery experience and SIAM‑oriented collaboration across