Freelance Onsite PC Technician first and second level support (m/w/d)

everience Germany GmbH; Oost-Vlaanderen; Sur place; EUR 40 000 - 60 000; Temps partiel

Résumé du poste

A technology service provider in Oost-Vlaanderen is seeking an IT Support Specialist to assist clients with first and second level support, focusing on excellent customer service. The ideal candidate will have over 3 years of experience in a large enterprise environment, be fluent in English and Dutch, and possess strong technical skills in various software and hardware environments. This role involves on-site support and offers a freelance opportunity.

Qualifications

• At least 3 years of onsite support and customer care experience.
• Fluent in English and Dutch.
• Ability to work independently and pragmatically.

Responsabilités

• Assist clients with first and second level support.
• Provide support for computer systems and mobile devices.
• Manage inventory and installation of hardware.

Connaissances

Customer service

Technical support

Windows environment

Office 2016 and 365

Mobile services

MS Teams

Description du poste

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics. Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority. Everience is recruiting...

Job Description

Responsibilities

• Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacements, changes, relocations, removals).
• Provide support for computer systems in case of hardware and software incidents.
• Provide support for mobile devices (iPad, iPhone) in case of software incidents.
• Provide support of inventory units (monitors, local printers, local scanners, notebooks, docking stations) as well as support for local network printer systems.
• Receive materials and spare parts, manage inventory, prepare for installation, install, and provide feedback to customers.
• Always demonstrate excellent customer service.

Qualifications

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS Teams, etc., as well as inventory.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment (+ 400 users).

Essential Experience/Skills

• At least 3 years of onsite support and customer care is required.
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
• Motivation and real desire to improve and learn.
• Organized, able to work independently, pragmatic, and hands-on approach.
• Spoken languages: English (fluent) & Dutch (fluent).

Additional Information

• Sector: Chemical
• Location: close to Ghent
• Workload: 5 days per week / 8 hours per day on client site support
• FREELANCE opportunity

All our positions are open to people with disabilities