Freelance Onsite PC Technician first and second level support (m/w/d)

Everience TUNISIA; Oost-Vlaanderen; Sur place; EUR 40 000 - 60 000; Temps partiel

Résumé du poste

A leading IT support company in Belgium is looking for a freelance Onsite IT Support Specialist. You will provide first and second level support for workstations, mobile devices, and infrastructures, ensuring excellent customer service. Candidates should have at least 3 years of relevant experience, fluency in English and Dutch, and a strong technical background in a large enterprise environment. This role requires working 5 days a week on client site, close to Ghent.

Qualifications

• At least 3 years of onsite support and customer care is required.
• Strong customer service and interpersonal skills.
• Organized, able to work independently.

Responsabilités

• Assist the client with first and second level support.
• Provide support for computer systems and mobile devices.
• Monitor and improve procedures and documentation.

Connaissances

Good technical knowledge of workplace environment and end-user services

Monitoring and reporting of the production environment

Incident and request processing (ITIL)

Attitude for providing positive customer service

Spoken languages: English (fluent) & Dutch (fluent)

Description du poste

Company Description

Everience's mission is to unleash the potential of digital technology to enable companies to focus on their value chain and increase productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, deployed across users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics. Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority. Everience is recruiting...

Job Description

Responsibilities

• Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, notebook docking stations) as well as support for local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
• Always demonstrate excellent customer service

Qualifications

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentation
• Basic knowledge of Apple environment (iPhone)
• Incident and request processing (ITIL – ticket tracking)
• IT Support experience in a large enterprise environment (+ 400 users)

• Essential Experience/skills

• At least 3 years of onsite support and customer care is required
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
• Motivation and real desire to improve and learn
• Organized, able to work independently, pragmatic, and hands-on approach
• Spoken languages: English (fluent) & Dutch (fluent)

Additional Information

• Sector: Chemical
• Location: close to Ghent
• Workload: 5 days per week / 8 hours per day on client site support
• FREELANCE opportunity

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