Freelance Business Process & Operations Consultant

Jobat; Brussel; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

Jobat is assisting an established international professional services organization in Brussels in finding a Process Excellence Analyst. The role focuses on mapping and documenting end-to-end processes across Business Services, engaging with key stakeholders to understand current practices and documenting current-state processes with clear responsibilities, systems, approvals and dependencies.

The candidate will identify gaps, develop practical future-state processes and SOPs, and create clear

Qualifications

• Experience mapping and documenting end-to-end processes.
• Ability to interview stakeholders to understand current practices.
• Proven ability to write clear SOPs and process documentation.
• Familiarity with contract governance and renewal tracking.
• Strong documentation and governance capabilities.

Responsabilités

• Map and document end-to-end processes across Business Services.
• Meet with key stakeholders to understand how processes are currently performed.
• Document current-state processes including responsibilities, systems, approvals and dependencies.
• Identify gaps and opportunities to simplify and improve ways of working.
• Develop future-state processes and SOPs.
• Create clear process documentation using Visio or PowerPoint.
• Ensure critical operational knowledge is captured and documented.
• Review and centralize existing supplier contracts and related obligations.
• Review insurance arrangements for gaps or overlaps.
• Establish an approach for monitoring contract renewals and expiry dates.
• Collaborate with Procurement and Legal to ensure proper contracts and governance.
• Review and improve processes related to signing rights and delegated authorities.
• Take end-to-end ownership of deliverables with limited supervision.

Connaissances

Process mapping

Stakeholder interviews

SOP writing

Contract governance

Governance

Outils

Visio

PowerPoint

Description du poste

Our client is an established international professional services organization.

Jobomschrijving

• Map and document end-to-end processes across the different Business Services functions.
• Meet with key stakeholders to understand how processes are currently performed in practice.
• Document current-state ("as-is") processes, including responsibilities, systems, approvals and dependencies.
• Identify gaps, inconsistencies and opportunities to create clearer and more efficient ways of working.
• Develop practical future-state ("to-be") processes and Standard Operating Procedures (SOPs).
• Create clear process documentation using tools such as Visio or PowerPoint.
• Ensure critical operational knowledge is properly captured and documented.
• Review and centralize existing supplier contracts, including ownership, expiry dates, renewal periods and key obligations.
• Review insurance arrangements and help identify potential gaps, overlaps or inconsistencies.
• Establish a practical approach for monitoring contract renewals, expiry dates and related actions.
• Collaborate with Procurement and Legal to ensure the appropriate contracts and governance are in place.
• Review and improve processes related to signing rights and delegated authorities.
• Take end-to-end ownership of deliverables and ensure the work progresses independently with limited day-to-day supervision.