Field Service Engineer IGT Systems

Philips International; Belgique; À distance; EUR 48 000 - 72 000; Plein temps

Résumé du poste

Philips is seeking a Field Service Engineer IGT Systems to deliver onsite and remote technical support, including troubleshooting, repairs, upgrades, and installations of imaging equipment. You will document activities in detail and work with limited supervision while ensuring regulatory compliance and high-quality service.

You should have 2+ years in diagnostic imaging or 4+ years in electromechanical industries, with CT/OEM training preferred.

Qualifications

• High School Diploma, Vocational Education, Bachelor's Degree, or equivalent in Engineering, Medical Sciences, or related field.
• Minimum 2 years of experience in Diagnostic Imaging service environment or minimum 4 years in Electromechanical industries.
• CT experience and OEM training highly preferred.
• Strong troubleshooting and diagnostic skills.
• Experience with service documentation and escalation management.
• Willingness to travel up to 90% on the field.

Responsabilités

• Delivers onsite and remote technical support, troubleshooting, repairs, installations, and upgrades.
• Documents service activities with diagnostics, steps taken and outcomes for traceability.
• Works under supervision using established processes and provides expert guidance as needed.
• Maintains technical expertise and supports business growth through customer interactions.
• Addresses escalations and coordinates timely resolutions for complex issues.

Connaissances

Diagnostics Imaging

Electromechanical

Troubleshooting

Customer service

Documentation

Field service

Regulatory compliance

Travel readiness

Formation

High School Diploma

Bachelor's Degree in Engineering or related field

Outils

Diagnostics tools

Description du poste

## Field Service Engineer IGT SystemsApplylocations: Brussel (Bruxelles)time type: Full timeposted on: Posted Todaytime left to apply: End Date: September 30, 2026 (30+ days left to apply)job requisition id: 585101### Job TitleField Service Engineer IGT Systems### Job Description**Field Service Engineer IGT Systems**You deliver hands-on and remote technical support, resolve issues with precision, and drive outstanding customer service while continuously building your expertise.**Your role:*** Delivers technical support (both onsite and remote) and maintenance services to customers, performing troubleshooting, repair, upgrades, and installation of products and services with growing independence, while consistently adhering to regulatory guidelines and company standards.* Documents service activities and ndings in detail, including diagnostics, resolution steps, test procedures, and case status, ensuring accuracy and completeness to maintain transparency, traceability, and knowledge sharing.* Works under limited supervision and established processes, applying independent judgment to navigate operational policies, ensuring compliance and delivery of consistent, high-quality service.* Acts as a specialized resource for assigned business group(s), utilizing an in-depth understanding of the organization's tools and processes to provide expert support and guidance, contributing to the group's success and efficiency.* Tracks and records service activities such as customer interaction time, parts usage, and service outcomes in realtime with high accuracy, contributing to operational efficiency, accountability, and process improvements.* Prepares thoroughly for service visits by diagnosing potential issues, organizing required parts, and developing structured action plans, with a focus on achieving rst-visit resolution to maximize service effectiveness and customer satisfaction.* Actively addresses customer escalations, complaints, and feedback, coordinating the implementation of solutions to maintain trust and ensure timely, effective resolution of both routine and more complex issues.* Executes moderately complex to complex service tasks in the field, utilizing diagnostic tools and troubleshooting techniques to resolve customer concerns efficiently and ensure reliable product performance.* Supports business growth through customer engagement, identifying potential sales opportunities, upgrades, or value-added services during service visits, contributing to customer loyalty and organizational success.* Develops and maintains technical expertise on assigned products and services, continuously expanding knowledge and identifying opportunities for improvement in service delivery and customer support. Participation in the 24/7 duty**You're the right fit if:**(4 x bullets max)* High School Diploma, Vocational Education, Bachelor's Degree, or equivalent in Engineering, Medical Sciences, or a related scientific field* Minimum 2 years of experience in Diagnostic Imaging (field or hospital-based) service environment or minimum 4 years of experience in Electromechanical industries. CT experience and Order Equipment Manufacturer (OEM) training highly preferred.* Troubleshooting skills* Product Repair & Maintenance* Equipment Installations* System Upgrades & Maintenance* Technical Documentation* Escalation Management* Service Operations* Project Planning & Management* Fluent in French and English.* Fluent in Dutch ideally.* Open to travel 90% of the time on the field**How we work together**We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This role is an office/field/onsite role.**About Philips**We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.* Learn more about our business here**.*** Discover our rich and exciting history here**.*** Learn more about our purpose here**.**If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.### About UsAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.*