Field Service Engineer - Electro-Mechanical Devices

GE HealthCare; Machelen; Sur place; EUR 42 000 - 54 000; Plein temps

Résumé du poste

GE HealthCare is seeking a Field Service Engineer to meet daily service repair needs of customer equipment and drive satisfaction through Service Excellence. Based in Machelen, Belgium, you will perform troubleshooting, installation, preventative maintenance, and repairs while ensuring compliance with quality and safety standards.

You will work with internal teams and customers to resolve issues, manage parts and administration, and participate in on-call remote support.

Qualifications

• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Languages: Dutch and English required; French is a plus.

Responsabilités

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instructions.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• Participating in an on-call rotation, providing remote support by phone to customers.

Connaissances

Customer interfacing

Diagnostics

Troubleshooting

Dutch language

English language

French optional

Formation

Electronics or electromechanics diploma

Description du poste

GE HealthCare is seeking a Field Service Engineer to meet daily service repair needs of customer equipment and drive satisfaction through Service Excellence. Based in Machelen, Belgium, you will perform troubleshooting, installation, preventative maintenance, and repairs while ensuring compliance with quality and safety standards.

You will work with internal teams and customers to resolve issues, manage parts and administration, and participate in on-call remote support.