Field Service Engineer

Philips International; Belgique; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Philips International in Brussel seeks a Field Service Engineer DXR to provide critical support for X-ray systems in healthcare environments. Your role includes delivering technical support, maintaining service reliability, and preparing for service visits to maximize customer satisfaction.

The ideal candidate has a background in engineering or medical science, strong communication skills, and a structured approach to problem-solving. A driving license is required, and English fluency is essential.

Qualifications

• Experience as a field service engineer is a strong plus.
• Structured, organized mindset with high personal integrity.
• Driving license (B) is required.

Responsabilités

• Deliver technical support and maintenance services.
• Track and record service activities in real-time.
• Prepare thoroughly for service visits and develop structured action plans.
• Address customer escalations and maintain trust.
• Support business growth by identifying sales opportunities.
• Participate in 24/7 duty for DXR.

Connaissances

Technical support and maintenance

Excellent communication

Customer relationship management

Troubleshooting

Fluent English

Good level in French

Formation

High School Diploma or Vocational Education/Bachelor's Degree in Engineering, Medical, Science

Description du poste

## Field Service Engineer DXRApplylocations: Brussel (Bruxelles)time type: Full timeposted on: Posted Todayjob requisition id: 582097### Job TitleField Service Engineer DXR### Job DescriptionIn this role, you will have the opportunity to join a global leader in the HealthTech industry and play a key role within our Benelux Services & Solutions organization. Your primary focus will be on supporting our X-ray systems, ensuring they run reliably in critical healthcare environments.**Your role:*** Deliver technical support and maintenance services for assigned business group to customers, performing troubleshooting, repair, upgrades, and installation of products and services with growing independence, while consistently adhering to regulatory guidelines and company standards.* Tracks and records service activities such as customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency, accountability, and process improvements.* Prepare thoroughly for service visits by diagnosing potential issues, organizing required parts, and developing structured action plans, with a focus on achieving first-visit resolution to maximize service effectiveness and customer satisfaction.* Actively address customer escalations, complaints, and feedback, coordinating the implementation of solutions to maintain trust and ensure timely, effective resolution of both routine and more complex issues.* Support business growth through customer engagement, identifying potential sales opportunities, upgrades, or value-added services during service visits, contributing to customer loyalty and organizational success.* Develop and maintain technical expertise on assigned products and services, continuously expanding knowledge and identifying opportunities for improvement in service delivery and customer support.* Participate to 24/7 duty for DXR (Extended Service Window)**You're the right fit if you have:*** High School Diploma, Vocational Education/ Bachelor's Degree in Engineering, Medical, Science (as a preference).* Technical background as a field service engineer as a strong plus.* Excellent communication and customer-facing skills.* You are good at identifying and maintaining customer relationships and related contacts.* Structured, organized mindset with a high level of personal integrity and self-discipline.* Fluent verbal in English language, good level in French.* Home residence located in Gent - Brussel.* Driving license (B).**About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.