Field-Based Rare Diseases Customer Experience Specialist (Belgium)

Sanofi Group; Diegem; On-site; EUR 62,000 - 82,000; Full time

Job summary

Sanofi is seeking a Customer Experience Specialist (CES) for Rare Diseases in Belgium. The role involves field-based engagement with healthcare professionals across Antwerp, Limburg and Vlaams Brabant, traveling to events and customers to drive the rare disease portfolio.

You will report into the Commercial Lead Rare Diseases North Europe and contribute to high-impact launches. The position focuses on Customer Engagement, strategic account planning, and cross-functional collaboration to optimize

Qualifications

• 5+ years of pharmaceutical sales experience.
• Network within hematology/immunology/internal medicine is a plus.
• Based in Belgium, fluent in Dutch and English.

Responsibilities

• Establish and maintain high-quality relationships with healthcare professionals across hematology, immunology and internal medicine.
• Develop tailored account plans and monitor customer journeys with cross-functional teams.
• Collaborate with brand teams to provide insights and support local sales and marketing plans.
• Ensure compliance with all policies and regulations from Country and Sanofi.

Skills

Pharma sales

Hematology experience

Stakeholder engagement

Multicultural collaboration

Job description

Sanofi is seeking a Customer Experience Specialist (CES) for Rare Diseases in Belgium. The role involves field-based engagement with healthcare professionals across Antwerp, Limburg and Vlaams Brabant, traveling to events and customers to drive the rare disease portfolio.

You will report into the Commercial Lead Rare Diseases North Europe and contribute to high-impact launches. The position focuses on Customer Engagement, strategic account planning, and cross-functional collaboration to optimize