Customer Experience Specialist Rare diseases

(0039) Sanofi-Aventis Belgium; Diegem; On-site; EUR 62,000 - 82,000; Full time

Job summary

Sanofi is seeking a Customer Experience Specialist (CES) for Rare Diseases in Belgium. The role involves field-based engagement with healthcare professionals across Antwerp, Limburg and Vlaams Brabant, traveling to events and customers to drive the rare disease portfolio.

You will report into the Commercial Lead Rare Diseases North Europe and contribute to high-impact launches. The position focuses on Customer Engagement, strategic account planning, and cross-functional collaboration to optimize

Qualifications

• 5+ years of pharmaceutical sales experience.
• Network within hematology/immunology/internal medicine is a plus.
• Based in Belgium, fluent in Dutch and English.

Responsibilities

• Establish and maintain high-quality relationships with healthcare professionals across hematology, immunology and internal medicine.
• Develop tailored account plans and monitor customer journeys with cross-functional teams.
• Collaborate with brand teams to provide insights and support local sales and marketing plans.
• Ensure compliance with all policies and regulations from Country and Sanofi.

Skills

Pharma sales

Hematology experience

Stakeholder engagement

Multicultural collaboration

Job description

Customer Experience Specialist (CES) – Rare diseases – Belgium (Antwerpen, Limburg, Vlaams Brabant)

Location: Belgium

Job Type: Full time, externally focused

Area of Coverage: Field-based role covering Belgium (Antwerpen, Limburg, Vlaams Brabant)

Travel Requirements: Travel expected to visit and engage with HCPs/KOLs across the region as well as attending scientific events/congresses relevant to the disease areas. Travel also required for internal country or North Europe meetings.

About the job

In Sanofi North Europe, we want to improve people's lives and transform the practice of medicine by making sure our treatments reach the patients in the markets we serve. As a team, we focus on both our transformation and our people to succeed in the current external environment.

Why join now?

This is an exciting time to join our Specialty Care – Rare (Blood) Diseases franchise. You will play a central role in bringing new treatments to healthcare professionals and patients, working on high-impact launches and helping shape the trajectory of our growing Rare Disease portfolio and future pipeline. As Customer Experience Specialist (CES) for the Rare (Blood) Diseases franchise in Belgium, you will drive the commercial success of our rare disease treatments in your geography. You will be accountable for execution in the field across multiple indications in connection mainly to Systemic Mastocytosis and Immune Thrombocytopenia, as well as maintaining our market in legacy products and preparing the ground for upcoming pipeline launches.

Reporting line: You will report to the Commercial Lead Rare Diseases North Europe.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

• Customer Engagement & Relationship Management: Establish and maintain high-quality relationships with healthcare professionals (Hematologists, Allergists/Immunologists, Oncologists, internal medicine specialists, etc.) by delivering compelling brand messaging, executing sales and marketing plans, and achieving or exceeding sales targets and KPIs across the range of indications in question. Build and nurture strong, long-term partnerships with KOLs and key customers across the different treatment communities to identify customer needs and remove barriers to prescription. Work proactively with HCPs and budget holders to address access challenges and optimize patient outcomes at the account and regional level across all relevant indications.
• Strategic Account Planning & Execution: Analyze accounts and develop tailored account plans for key customers, prioritizing time and effort across multiple products and their multiple indications to maximize territory impact. Implement and regularly monitor individual customer journeys by leveraging cross-functional collaboration with Customer Engagement Leads, Medical Advisors, Patient Care Managers, and other functional team members. Stay informed on national and regional market access processes affecting relevant products across all indications and work closely with the local market access team to support reimbursement and access activities.
• Brand Team Collaboration & Insights: Collaborate with relevant brand teams to provide bottom-up insights, share learnings from the field, and leverage global and North Europe materials, resources, campaigns, and omnichannel initiatives that drive customer engagement across all indications. Contribute to the development and execution of local sales and marketing plans in partnership with cross-functional teams.
• Compliance & Continuous Improvement: Adhere to all policies, standard operating procedures, and regulations from both Country and Sanofi perspectives to maintain the highest standards of compliance, ethics, and business integrity.

About you

• Experience: Background in pharmaceutical sales (+5 years), ideally with experience in hematology or a related therapeutic area; an existing network of customers within hematology, immunology, or internal medicine specialties is a plus.
• Soft Skills: Strong communicator with networking skills; patient and customer centric mindset; team player, leveraging and interacting with all relevant internal teams/people across both brand organizations; self-reliant starter, able to prioritize effort and optimize the experience for physicians and HCPs across distinct disease areas to create the biggest possible impact; agile and adaptable, comfortable managing a multiple-product, multiple-disease-area portfolio; growth mindset.
• Technical Skills: Relevant experience in pharmaceutical sales, within specialty care/rare disease portfolios is a plus; scientifically savvy and focused; able to master and switch between distinct disease and product areas; understanding of therapeutic areas, products, and competitor landscape; clear understanding of omnichannel engagement; deep understanding of customers and accounts across hematology/immunology/internal medicine settings; digital savvy.
• Other: Based in Belgium, fluent in Dutch and English.

Why choose us?

Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.

Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.

Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.

Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next. Pursue Progress. Discover Extraordinary. Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen.

You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

The salary range for this position is :€61 600,00 - €82 133. Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.

We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie. We are Sanofi. Start a career that makes a difference. Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.