Experts Coordination Officer

World Customs Organization; Brussel; Sur place; EUR 52 000 - 55 000; Plein temps

Résumé du poste

World Customs Organization in Brussels seeks an Experts Coordination Officer to manage and mobilize the expert pool, develop policies, and ensure diverse, balanced deployment across priority areas. The role supports capacity-building activities and technical assistance with close collaboration among Members and internal units.

The position involves maintaining the ACE Portal, coordinating training initiatives, drafting guidance, and liaising with colleagues, experts, and stakeholders to advance

Qualifications

• University degree in a relevant field or an equivalent combination of education, training and/or experience.
• Minimum 5 years of relevant professional experience in an international context preferred.
• Experience coordinating or implementing capacity-building programmes and expert accreditation.
• Strong analytical and written communication skills; ability to work across cultures.

Responsabilités

• Maintain, enhance, and promote the ACE Portal in collaboration with National Contact Points and experts.
• Develop, monitor and report on indicators for expert deployment.
• Draft policies, procedures, and study materials to streamline mobilization processes.
• Plan and deliver pre-accreditation workshops and related trainings.
• Coordinate the Virtual Working Group on Expert Deployment and support meetings.

Connaissances

Analytical skills

Communication skills

Interpersonal skills

Intercultural awareness

MS Office

Formation

University degree in a relevant field

Outils

Information systems

Description du poste

The Position:

Reporting to the Head of the Expert Mobilization & Curriculum Management Unit, the Experts Coordination Officer will be responsible for the management, development, and effective mobilization of the WCO’s pool of experts. The incumbent will support the implementation and continuous improvement of related WCO policies, procedures, and systems, including the Accredited Customs Experts (ACE) database, to ensure the availability of highly qualified experts across the Organization’s priority areas. The role is key to maintaining a diverse, balanced, and responsive expert network by promoting linguistic, regional, and gender balance in the pool of experts. The Experts Coordination Officer will work closely with WCO Members, experts, and internal stakeholders to facilitate expert mobilization in support of WCO capacity‑building activities and technical assistance programmes. The position also requires close collaboration with colleagues responsible for curriculum management and e‑learning to ensure coherence across the Unit’s activities and contribute to the effective delivery of the WCO’s capacity development objectives.

Main Accountabilities:

• Maintain, promote, and continuously enhance the ACE Portal, ensuring that information remains accurate, relevant, and up to date, through close collaboration with National Contact Points, Secretariat subject matter experts, and other Units responsible for the delivery and follow‑up of capacity‑building activities involving expert deployment.
• Develop, monitor and report on key indicators to assess the expert deployment in capacity‑building activities;
• Draft policy, technical documents and procedures to streamline expert mobilization processes and maximize their effectiveness and impact;
• Undertake targeted studies and analyses, drawing on data and evidence gathered from databases and other relevant sources;
• Formulate recommendations and propose follow‑up actions based on identified gaps, cost implications, expected benefits, and resource constraints;
• Plan, organize and deliver pre‑accreditation workshops and refresher training, and other initiatives aimed at strengthening and expanding the pool of experts;
• Contribute to the evaluation of candidates’ competencies as part of the expert accreditation process;
• Foster sustained engagement of accredited and recognized experts by identifying and promoting opportunities for continuous professional development and awareness of emerging policy developments;
• Coordinate the Virtual Working Group on Expert Deployment, including support in planning activities and monitoring outcomes;
• Deliver training, capacity building and technical assistance, as required;
• Prepare agendas, documents, briefings work programmes, reports, and web articles for working bodies in accordance with the relevant Standard Operating Procedure(s). Facilitate discussions in meetings, when appropriate;
• Represent the WCO at meetings, seminars, conferences, in Customs administrations, in other international and regional organisations and/or intergovernmental organisations;
• Establish and maintain effective working relationships with Members and other stakeholders to ensure their needs and perspectives are reflected in the development and implementation of policies, procedures, and programmes;
• Draft briefing notes, presentations/speeches to be given by the Secretary General and other Secretariat staff as assigned;
• Draft content for WCO publications and contribute to publications produced jointly with partner international organisations;
• In cooperation with the Communication Service, prepare communications materials on experts management activities, as required;
• Liaise with Members’ personnel, including Customs Attachés posted in Brussels; and 18. Undertake collaborative work with other Units in the WCO, as directed.

The person appointed will also be required to perform such other duties as may be assigned and may be subject to reassignment within the WCO Secretariat.

Education:

• University degree in a relevant field or an equivalent combination of education, training and/or experience.

Essential Qualifications, Experience and Competencies:

• Minimum 5 years of relevant professional experience, preferably in an international organisation, Customs administration, or public administration.
• Experience in coordinating or implementing capacity‑building programmes in the context of international cooperation in Customs matters and/or experience in expert accreditation or expert roster management.
• Demonstrable interest in the strategic objectives and modernization of the WCO. Strong sense of initiative and ability to autonomously plan and progress work, prioritise effectively and handle competing demands.
• Strong analytical skills and the ability to communicate concepts clearly, both orally and in writing. Strong inter‑personal skills, intercultural awareness and the ability to work effectively with colleagues and stakeholders.
• Good knowledge of computer applications and information systems, in particular MS Office.

Desirable Qualifications, Experience and Competencies:

• Previous experience working in or with international organisations.
• WCO accreditation in one or more fields of expertise
• Experience in trainer evaluation.

Languages:

• Fluency in English and/or French, the official languages of the WCO.
• Knowledge of the other official WCO language and/or additional languages would be considered an asset.

Contract and Conditions:

• Staff member under WCO contract of three (3) years, with the possibility of renewal.
• Probationary period: six (6) months.
• Full‑time employment (thirty‑seven (37) hours and forty (40) minutes weekly) at WCO Headquarters in Brussels, Belgium.
• Thirty (30) days of paid annual leave.
• Salary based on the Co‑ordinated Organisations’ salary scale, grade B4, step 1; amount of 4,817.37 EUR/month (remuneration exempted from income tax in Belgium).
• The basic salary can be augmented by allowances based on the staff member’s eligibility, and it is subject to the mandatory withholding of terminal allowance (for retirement planning) and medical and life & disability insurance contributions. This position is subject to the WCO Staff Manual (for permanent staff). If a candidate is related to current WCO staff members (spouse, father, mother, son, daughter, brother or sister), they are required to specifically indicate this in the application.