Engineer I, Systems Reliability Engineering

levistraussandco; Belgique; Hybrid; EUR 66,000 - 88,000; Full time

Benefits offered by this job

Product discounts

Paid leave

Job summary

Levi Strauss & Co. is hiring an Engineer I in Systems Reliability Engineering to ensure reliability, availability, and performance of critical Retail Technology platforms globally.

You will independently manage production incidents, perform root cause analysis, and partner with engineering and business teams to improve service reliability and operational excellence. The role is hybrid, based in Brussels Ixelles, Belgium, with a minimum of three days in the office and up to two days remote.

Qualifications

• Experience in managing production incidents and ensuring quick restoration of services.
• Strong ability to perform root cause analysis and implement corrective actions.
• Familiarity with monitoring, observability, automation and scripting.
• Bachelor-level degree in a related field or equivalent professional experience.

Responsibilities

• Manage production incidents and operational issues to minimize business impact.
• Perform root cause analysis and implement corrective actions to improve reliability.
• Support production releases, service transitions, and operational readiness activities.
• Drive automation, monitoring, and continuous improvement to reduce recurring issues.
• Collaborate with engineering teams, vendors, and stakeholders to optimize platform performance.

Skills

Incident management

Root cause analysis

Production support

SRE fundamentals

Troubleshooting

Automation & scripting

Education

Bachelor's degree in CS/IT/Engineering

Tools

Monitoring tools

Observability

Automation tools

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself and be part of something bigger. We are a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future.

Introduction

As an Engineer I within Systems Reliability Engineering, you will help ensure the reliability, availability, and operational performance of critical Retail Technology platforms that support Levi Strauss & Co. global business. You will independently manage production support activities, resolve complex technical issues, and partner with engineering and business teams to improve service reliability and operational excellence across application and infrastructure environments.

About the Job

• Manage production incidents and operational issues, ensuring timely resolution and minimizing business impact across Retail Technology services.
• Perform root cause analysis and implement corrective actions that improve platform reliability, stability, and long-term service performance.
• Support production releases, service transitions, and operational readiness activities to ensure successful deployment and ongoing support of technology solutions.
• Drive automation, monitoring, and continuous improvement initiatives that enhance operational efficiency and reduce recurring support issues.
• Collaborate with engineering teams, vendors, and business stakeholders to identify reliability risks, optimize platform performance, and promote engineering best practices.

About You

• 6+ years of experience in Application Reliability, Infrastructure Operations, Production Support, Site Reliability Engineering, or Retail Technology environments.
• Experience supporting enterprise applications or infrastructure within a global production environment.
• Strong knowledge of incident management, problem management, troubleshooting, root cause analysis, and production support processes.
• Experience with monitoring, observability, automation and operational support technologies, including scripting and modern engineering tools.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.

This is a hybrid position and can be based in our Brussels office. Employees are expected to spend a minimum of three days per week working in person, whether from the office or in the market, with flexibility to work from home for up to two days per week.

The expected starting salary range for this role is 66,000 - 88,000 Euros gross per annum. The amount an employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance, and our needs.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, paid leave, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

LOCATION

Ixelles, Belgium

FULL TIME/PART TIME

Full time Current LS&Co. Employees