eMobility Service Coordinator

TOTAL Deutschland GmbH; Belgique; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

TotalEnergies Charging Solutions Belgium is seeking an eMobility Service Coordinator to ensure quality, availability and performance of our charging network in Belgium. You will be the central point of contact for maintenance and after-sales service matters, coordinating with partners and internal teams while ensuring compliance with service commitments.

You will monitor incidents, improve processes and contribute to the energy transition, joining a fast-growing team within TotalEnergies and

Qualifications

• Bachelor's or Master's degree in a technical field (Engineering, Electrical Engineering, Electromechanics, Automation or equivalent).
• Fluent in Dutch, French and English, enabling interaction with customers, partners and international teams.

Responsabilités

• Monitor and coordinate the resolution of charging infrastructure incidents.
• Coordinate interventions with maintenance partners and internal teams.
• Act as the escalation point for customers, sales teams and external partners.
• Track, analyse and report on KPIs and SLAs.
• Identify root causes of incidents and implement improvement actions.
• Contribute to the development and optimisation of maintenance and support processes.
• Collaborate with sales teams on new business opportunities and tenders.
• Drive continuous improvement of customer experience and service quality.

Connaissances

Dutch language

French language

English language

Analytical skills

Team collaboration

Formation

Bachelor's or Master's in a technical field

Outils

CRM systems

Monitoring platforms

Ticketing solutions

Description du poste

Employer company TotalEnergies Charging Solutions Belgium

Domain Maintenance / Inspection / Technology, Operations

Type of contract Regular position

Experience Less than 3 years

Help shape the mobility of tomorrow

TotalEnergies Charging Solutions Belgium (TCSB) develops and operates electric vehicle charging infrastructure, helping to accelerate the transition towards more sustainable mobility in Belgium.

As our eMobility activities continue to grow rapidly, we are looking for an eMobility Service Coordinator to ensure the quality, availability and performance of our charging network.

You will join a fast-growing sector at the crossroads of energy, innovation and customer experience.

Activities

Your mission

As an eMobility Service Coordinator, you will be the central point of contact for all maintenance and after-sales service matters related to our charging infrastructure.

You will coordinate interventions with our partners, monitor and resolve incidents, and help deliver an outstanding customer experience while ensuring compliance with our service commitments.

Your key responsibilities

• Monitor and coordinate the resolution of charging infrastructure incidents.
• Coordinate interventions with maintenance partners and internal teams.
• Act as the escalation point for customers, sales teams and external partners.
• Track, analyse and report on KPIs and Service Level Agreements (SLAs).
• Identify root causes of incidents and implement improvement actions.
• Contribute to the development and optimisation of maintenance and support processes.
• Collaborate with sales teams on new business opportunities and tenders.
• Drive continuous improvement of customer experience and service quality.
• Play an active role in the energy transition.
• Join a strategic and rapidly growing business within TotalEnergies.
• Work in an innovative environment where e-mobility, smart charging and new technologies come together.
• Be part of a dynamic team with development opportunities within a global energy company.

Would you like to contribute to the growth of e-mobility in Belgium and make a tangible impact on the mobility of tomorrow? Join us!

Candidate Profile

Are you looking to grow in a dynamic environment where technology, customer focus and innovation come together? Would you like to play an active role in the energy transition? Then you might be the person we are looking for.

• You hold a Bachelor's or Master's degree in a technical field (Engineering, Electrical Engineering, Electromechanics, Automation or equivalent).
• You are fluent in Dutch, French and English , enabling you to interact effectively with customers, partners and international teams.
• You ideally have initial experience in a technical, service or maintenance environment. Experience in the e-mobility sector is considered a strong asset.
• You are comfortable working with digital tools such as CRM systems, monitoring platforms and ticketing solutions .
• You have strong analytical skills and enjoy identifying sustainable solutions to improve performance and processes.
• Well-organized and structured, you can manage multiple topics and projects simultaneously while maintaining clear priorities.
• You thrive in a fast-changing environment and are motivated by new challenges and continuous learning.
• You are a collaborative team player who enjoys sharing knowledge and contributing to collective success.
• Safety is a priority for you and is naturally embedded in the way you work.
• You are willing to travel occasionally as part of your responsibilities and partner follow-up activities.

What will make you stand out

• Your curiosity about new technologies and electric mobility.
• Your customer-oriented mindset and ability to turn challenges into solutions.
• Your ambition to contribute to the growth of a strategic and rapidly expanding business within TotalEnergies.

Additional Information

Do you want to provide practical, sustainable solutions to the dual challenge of producing more energy while emitting less carbon? Then join us!

At TotalEnergies, we want to be a company committed to becoming carbon neutral by 2050.

Our multi-energy strategy, balanced in terms of the evolution of the oil, gas and electricity markets, is anchored on two pillars: hydrocarbons, in particular liquefied natural gas (LNG), and electricity, the energy at the heart of the transition. Present in more than 120 countries, TotalEnergies places sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of populations.

Joining TotalEnergies means joining a global multi-energy company producing and supplying all types of energy: oil and biofuels, natural gas and green gas, renewables and electricity.

TotalEnergies values diversity, promotes individual development and offers equal employment opportunities to all candidates.

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

TotalEnergies is a multi-energy company active in the production and supply of energy: oil and biofuels, natural and green gas, renewables, and electricity. In Belgium, TotalEnergies has 3500 employees who are committed to making energy more affordable, clean, reliable, and accessible to the greatest number of people.