Product Support Specialist

Stryker Corporation; Brighton, Portsmouth, Chichester, Worthing; Sur place; GBP 30 000 - 50 000; Plein temps

Résumé du poste

An established industry player is seeking a Product Support Specialist to enhance the service experience for clinical customers. This role involves supporting joint replacement procedures, particularly with robotic surgery, and requires a strong background in medical environments. You will work closely with the sales team to coordinate training and ensure top-tier service delivery. If you are passionate about healthcare and have a knack for communication and collaboration, this is a fantastic opportunity to make a significant impact in the medical field while working in a dynamic and supportive environment.

Qualifications

• Minimum 2 years’ theatre or medical experience required.
• Strong communication and presentation skills essential.

Responsabilités

• Support clinical customers with Stryker products and procedures.
• Conduct training workshops for healthcare professionals.
• Manage inventory and ensure exceptional service levels.

Connaissances

Communication Skills

Theatre Experience

Medical Knowledge

Presentation Skills

Collaboration

Self-Motivation

Formation

Professional Training in Medical Environment

Industry Background

Outils

MS Office

Excel

Description du poste

Product Support Specialist page is loaded

Product Support Specialist

Apply locations Brighton and Hove, United Kingdom; Brighton, England; Portsmouth, England; Chichester, England; Worthing, West Sussex

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: R540052

Work Flexibility: Field-based

The Job's Mission

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day-to-day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Key Activities & Accountabilities

1. Servicing existing and new customer base within the theatre and clinical environment.
2. Providing support for MAKO robotic procedures and manual joint replacement surgeries.
3. Providing theatre and wider HCP staff with training on Stryker products.
4. Working closely with team members within the defined region and the Regional Sales Manager to ensure customer service levels are best in class.
5. Auditing theatre Stryker stock (implants, disposables, and instruments), managing consignment inventory, and ensuring good asset management practice.
6. Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
7. Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
8. Implementation of training, provision of instruments, and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
9. Communicating essential features and benefits of products and their clinical application.
10. Always demonstrating outstanding ethics, treating customers and other employees with respect, and representing Stryker in the best possible light.
11. Behaving with integrity and delivering on commitments within required timescales.
12. Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
13. Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
14. Developing an understanding of the local healthcare environment and regional strategy.
15. Additional responsibilities as directed by RSM (Regional Sales Manager).

Education

1. Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.

Experience

1. Minimum 2 years’ theatre or medical experience.
2. Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
3. Computer skills – MS Office, Excel, etc.
4. Presentation skills with modern presentation media.
5. Workshop/product demonstration skills including anatomy and physiology knowledge base.

Competencies

1. High level communicator.
2. Ability to work in a collaborative manner with colleagues and customers.
3. Professional, disciplined, focused, and organised.
4. Strong sense of responsibility.
5. Ability to self-motivate, work under pressure, and deal with challenges.
6. Winning personality and extensive people skills.
7. Actively seeks continuous self-improvement.
8. Flexible to change.

Location

1. This role is within the South East team. Ideal location: South coast East Hampshire – West Sussex.

Travel Percentage: 80%