Complex Front Office Employee (m/f/d) - Holiday Inn Express & Adagio Access Brussels Airport

Borealis Hotel Group - HR; Brussel; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join an innovative hotel group as a Complex Front Office Employee, where your passion for hospitality will shine. You'll be the first point of contact for guests, ensuring seamless check-in and check-out experiences while managing reservations and guest concerns. This role offers a unique opportunity to grow in a supportive environment that values employee satisfaction as the key to guest happiness. With competitive compensation, training opportunities, and discounts at numerous hotels worldwide, this position is perfect for those looking to make a mark in the hospitality industry.

Prestations

Competitive compensation

Training and advancement opportunities

Discounts at IHG and Accor hotels

Qualifications

• Hospitality enthusiast with a strong customer service focus.
• Ability to multitask and manage time effectively.

Responsabilités

• Manage front desk operations, including guest check-in and check-out.
• Assist with F&B operations and maintain service standards.

Connaissances

Verbal and written communication

Customer service orientation

Time management

MS Office proficiency

Multitasking

Formation

Experience in hospitality

Outils

Hotel management software

Description du poste

Your mission

Exciting News! Join us for a remarkable opportunity to lead as a Complex Front Office Employee (m/f/d) at the Holiday Inn Express Brussels – Airport and the Adagio Access Brussels Airport!

We're searching for a dedicated individual for our front desk who wants to be part of an enthusiastic and ambitious team!

Key Responsibilities

As a Complex Front Office Employee, you'll play a key role in ensuring the seamless day-to-day operations of the front desk. Your responsibilities will include:

• Greeting and assisting guests with check-in and check-out procedures.
• Managing reservations via phone, email, and online platforms.
• Handling guest concerns and resolving issues promptly and professionally.
• Maintaining a high standard of service at all times.
• Assisting with F&B operations in the bar area, including inventory management and ensuring adherence to health and safety regulations.
• Providing exceptional guest service and ensuring each guest feels valued and welcomed.

Wer wir sind und was wir machen

Come aboard this thrilling journey at Holiday Inn Express Brussels – Airport and Adagio Access Brussels Airport! Conveniently located just 5 km from Brussels Airport and a brief 7-minute stroll from the train station, our brand-new hotel promises unmatched accessibility. Holiday Inn Express Brussels – Airport, featuring 208 meticulously crafted rooms and round-the-clock breakfast and light meal options, and Adagio Access Brussels Airport, with 160 studios and apartments to cater for the long-stay guest, we're poised to redefine hospitality excellence in Brussels.

Your profile

We're seeking a hospitality enthusiast who thrives on delivering exceptional guest experiences. You should have:

• Excellent verbal and written communication skills.
• A positive attitude and a strong customer service orientation.
• The ability to multitask and manage time effectively.
• Proficiency in MS Office; experience with hotel management software is a plus.
• Flexibility to work various shifts, including weekends and holidays.
• Previous experience in a similar role is preferred but not required.

Benefits

Joining our rapidly expanding hotel group means embarking on a journey of personal growth from day one. You'll benefit from:

• Competitive compensation and perks.
• Training and advancement opportunities.
• Discounts at thousands of IHG hotels & Accor hotels worldwide.

Kontakt

We're eager to receive your cover letter and CV. Please use the application button at the bottom of this page.

About Us

Borealis is an expanding European hospitality company which develops, owns, operates, and manages focus-serviced, full-serviced, and extended-stay hotels, all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts, and Marriott. Founded in 1997 and headquartered in Amsterdam, our passionate and experienced team started building today's portfolio in 2016. Active in the Netherlands, Belgium, France, Germany, Austria, Spain, Portugal, Italy, Hungary, Sweden, and Denmark, and backed by strong institutional investors, it is our ambition to further grow our portfolio.

Our Values

We consider our values to be self-evident but indispensable to achieving our ultimate goals: guest and employee satisfaction. We believe that guest experience is the outcome of employee experience. An organized European platform operating multi-brand and multi-segment hotels offers more appealing career opportunities. Our values include respect, trustworthiness, professionalism, solution- and service-orientation, empathy, and having fun! A well-established corporate culture with good communication fosters solidarity and trust.

What Sets Us Apart

• The soul of our hotels, which reflects the behavior of our employees. We are proud of creating a family-like atmosphere! We aim to create happy traces with heart and mind—for our guests, colleagues, and ourselves. We love the hotel industry!
• The combination of high standards of professionalism and quality with humanity and closeness.
• The balance of happy employees, satisfied guests, and economic success.
• A good working atmosphere, opportunities for advancement, appreciation, and making a difference.

Join the Borealis Hotel Group!