Technical Support Engineer Industrial Automation

TN Belgium; Ukkel; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company in industrial automation seeks a Technical Support Engineer in Uccle, Brussels. This role involves providing expert assistance to customers, troubleshooting product issues, and maintaining customer interactions. Ideal candidates will have a degree in Electrical Engineering and be proficient in Dutch and French, with a passion for customer service and technical support.

Qualifications

• 0-5 years of experience in a technical support role.
• Proficient in Dutch and French; English is a plus.
• Technical knowledge of the electrical engineering sector.

Responsabilités

• Advise customers on product selection and troubleshoot issues.
• Assist with product defects and maintain customer interactions in CRM.
• Continuously expand expertise through training sessions.

Connaissances

Customer-oriented

Problem-solving

Technical knowledge

Team player

Proactive

Formation

Bachelor's or Master's degree in Electrical Engineering

Outils

Salesforce CRM

SAP

Office

Description du poste

Job Title: Technical Support Engineer Industrial Automation, Uccle

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9ac4ed4949ae

Job Views:

2

Posted:

22.05.2025

Job Description:

Are you a customer-focused problem solver with a passion for automation and a love for variety in your workday? If so, we’d love to welcome you to our team in Uccle, Brussels! As a Technical Support Engineer, you’ll receive comprehensive training to equip you with the knowledge and tools needed to support our customers. You’ll provide expert technical and commercial assistance via phone, email, and chat, using your skills and our digital resources, including a dedicated lab, to deliver effective, solution-oriented support.

Key Responsibilities:

1. Advise customers on selecting the most suitable products for their needs.
2. Troubleshoot and resolve product errors or programming issues.
3. Assist with product defects and recommend suitable replacements.
4. Review and adjust configurations to ensure technical feasibility.
5. Continuously expand your expertise through regular training sessions.
6. Grow within the role by exploring areas such as industrial automation, low-voltage systems, critical energy applications, and software.
7. Maintain accurate and up-to-date customer interactions in our CRM system (Salesforce).
8. Get a hands-on introduction to the role with guidance from an experienced colleague who will share insights and answer your questions.

Your Profile:

1. 0-5 years of experience in the role.
2. Proficient in Dutch and French, both orally and in writing; English is a plus.
3. Bachelor's or Master's degree in Electrical Engineering or a related field.
4. Technical knowledge of the electrical engineering sector.
5. Proficient with ICT systems (SAP, Salesforce CRM, Office).
6. Team player, independent, positive, proactive, flexible, decisive, customer-oriented.

Apply today to join our team! This position is posted until filled. At Schneider Electric, we value inclusion, mastery, purpose, action, curiosity, and teamwork, aiming to create a sustainable impact worldwide. We are committed to diversity and equal opportunity employment.