Strategic Account Manager

Zoovu; Belgique; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Zoovu is seeking a Strategic Account Manager to forge strategic partnerships and ensure client satisfaction. The ideal candidate will possess strong communication skills and a proven track record in account management. This role involves managing key client relationships and driving growth through data-driven insights.

Qualifications

• 5-6 years in customer-facing roles.
• Proven success as an Account Manager or equivalent.
• Ability to communicate with executive-level stakeholders.

Responsabilités

• Manage relationships with key business stakeholders.
• Identify and close expansion opportunities.
• Utilize data to assess customer health.

Connaissances

Communication

Negotiation

Problem-solving

Outils

CRM software

Description du poste

Join to apply for the Strategic Account Manager role at Zoovu

Continue with Google Continue with Google

Join to apply for the Strategic Account Manager role at Zoovu

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

About Zoovu

At Zoovu, we empower people to discover the products and services they need by building the world’s most intelligent search and product discovery platform. With our cutting-edge technology, we help businesses elevate their customer experiences by connecting them with the right products through data-driven insights and AI-powered recommendations.

About Zoovu

At Zoovu, we empower people to discover the products and services they need by building the world’s most intelligent search and product discovery platform. With our cutting-edge technology, we help businesses elevate their customer experiences by connecting them with the right products through data-driven insights and AI-powered recommendations.

We are proud to partner with some of the world’s most iconic brands like Microsoft, Dyson, Bosch, 3M, Drager, KitchenAid, and GE Healthcare, helping them redefine how they interact with customers. Now, we’re looking for dynamic and driven individuals to join our team as Business Development Representatives (BDRs) and contribute to our ambitious mission.

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Strategic Account Manager. In this pivotal role, you’ll be tasked with forging strategic partnerships with your clients, ensuring both the retention and growth of your assigned portfolio. The ideal candidate will be a skilled communicator and problem-solver with a passion for driving client satisfaction and loyalty.

Responsibilities

Client Relationship Management

• Manage relationships with key business stakeholders, ensuring that they are seeing value realization with Zoovu.
• Create 360 success plans to ensure there is a path towards successful value realization and ROI.
• Obtain a deep understanding of customers' business goals and challenges.
• Stay informed about product updates, industry trends, and market insights to guide customers on maximizing the value of the product or service.
• Encourage and facilitate customer advocacy, such as testimonials, case studies, and references.
  
  

Retention and Growth

• Proactively identify and address any potential issues that may impact renewals.
• Manage the renewal process in service of the company’s GRR goal.
• Identify and close expansion opportunities in service of the company’s NRR goal.
• Negotiate contracts and close agreements to maximize profits.
• Collaborate on value realization
• Partner with the Technical Solutions team so clients’ goals are reached through effective use of our product
• Act as the main point of contact alongside the Technical Solutions team for escalated issues and work to resolve them promptly.
• Act as a liaison between customers and internal teams to communicate needs and feedback.
• Utilize data to assess customer health and identify opportunities for improvement, ensuring a data-driven approach to customer success.
• Negotiate contracts and close agreements to maximize profits.
• Share best practices, industry knowledge, and insights to enhance the team's performance.
• Help onboard new team members.
  
  

Requirements

• 5-6 years in customer facing roles.
• Proven success track record work experience as an Account Manager, Strategic Account Manager, Customer Success Manager, or equivalent.
• Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g., Salesforce)
• Experience working in Customer Success/Strategic Account Platforms (e.g. Gainsight)
• Experience delivering client-focused solutions to customer needs.
• Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at Zoovu by 2x

Sign in to set job alerts for “Strategic Account Manager” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Business Development and Technical Sales Manager, Europe

Business Development Manager Western Europe

Mechelen, Flemish Region, Belgium 2 months ago

Business Development Manager, Recon & Robotics (m/f/x), North of Belgium

Brussels, Brussels Region, Belgium 1 month ago

Brussels, Brussels Region, Belgium 1 month ago

Business Development Manager, Recon & Robotics (m/f/x), North of Belgium

Business Development Manager, Recon & Robotics (m/f/x), North of Belgium

Ghent, Flemish Region, Belgium 6 days ago

Public Sector Enterprise Account Executive, Growth

Antwerp, Flemish Region, Belgium 1 month ago

Antwerp, Flemish Region, Belgium 1 month ago

Business Development Manager, Recon & Robotics (m/f/x), North of Belgium

Business Development Manager, Recon & Robotics (m/f/x), North of Belgium

Business Development Manager, Recon & Robotics (m/f/x), North of Belgium

Brussels, Brussels Region, Belgium 1 week ago

Business Development Manager - Financial Services

Ghent, Flemish Region, Belgium 1 month ago

Mechelen, Flemish Region, Belgium 2 months ago

Business Development Manager - Reconstruction & Robotics - North Belgium

Brussels, Brussels Region, Belgium 1 month ago

Business Development Manager(House Repair Claims)

Antwerp, Flemish Region, Belgium 1 week ago

Business Development Manager(Individual Voluntary Agreement and Debt Settlement)

Business Development Manager – EU Institutions & Public Organizations

Brussels, Brussels Region, Belgium 1 week ago

Business Development Manager Pharma & Biotech

Antwerp, Flemish Region, Belgium 2 weeks ago

Business Development Manager (Wallonia/Luxembourg)

Ghent, Flemish Region, Belgium 2 months ago

Business Development Manager (Web, I.T and Software Development)

Business Development Manager - Fluent in German

Mechelen, Flemish Region, Belgium 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.