Dynamics 365 Intern: AI-Powered Customer Service Platform

Avanade Inc.; Brussel; On-site; EUR 8,900 - 12,000; Full time

Job summary

Avanade Inc. is seeking a motivated technical intern to help build a modern customer service platform using Dynamics 365 Contact Center, Customer Service, Power Pages, and Copilot capabilities.

You will work on end-to-end customer support solutions, including authentication via a Power Pages portal, knowledge articles, chat, email and voice channels, and case routing. This hands-on internship focuses on learning Dynamics 365, Dataverse, Power Automate, and AI-enabled service scenarios in a real

Qualifications

• Students with genuine interest in Microsoft technology, customer experience, and digital transformation.
• Basic understanding of web development concepts, HTML/CSS, and JavaScript.

Responsibilities

• Assist in building a Power Pages portal with customer authentication and self service knowledge base.

Skills

Microsoft Power Platform

Dynamics 365

HTML/CSS

JavaScript

Education

Student in Computer Science or related field

Tools

Power Pages

Dataverse

Power Automate

Copilot Studio

Job description

Avanade Inc. is seeking a motivated technical intern to help build a modern customer service platform using Dynamics 365 Contact Center, Customer Service, Power Pages, and Copilot capabilities.

You will work on end-to-end customer support solutions, including authentication via a Power Pages portal, knowledge articles, chat, email and voice channels, and case routing. This hands-on internship focuses on learning Dynamics 365, Dataverse, Power Automate, and AI-enabled service scenarios in a real