Dynamics 365 Intern: AI-Powered Customer Service

3703 Avanade BG SRL/BV Company

Sint-Jans-Molenbeek

Vor Ort

EUR 13.000 - 20.000

Vollzeit

Vor 5 Tagen

Sei unter den ersten Bewerbenden

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Zusammenfassung

Avanade Belgium invites motivated students to join a hands-on internship focused on building a modern customer service platform. You will work with Dynamics 365 Contact Center, Power Pages, and AI-enabled automation to deliver end-to-end customer engagement experiences.

You will contribute to authentication, knowledge access, case handling, and omnichannel support while gaining practical skills in Dataverse, Power Automate, and integration patterns within a real enterprise context.

Qualifikationen

Interest in Microsoft technology, customer experience, and digital transformation.
Basic understanding of web development concepts (HTML/CSS, JavaScript).
Basic understanding of programming concepts and APIs.
Curiosity about AI, automation, and customer experience tech.

Aufgaben

Develop a Power Pages portal with customer authentication.
Create a self-service knowledge base and case management experience.
Enable omnichannel support (chat, email, voice).
Implement shared mailbox processing and email-to-case routing.
Configure queues, routing rules, and end-to-end service demos.

Kenntnisse

Microsoft Power Platform

Dynamics 365

Power Pages

HTML/CSS

JavaScript

APIs

Dataverse

Power Automate

AI capabilities

Team collaboration

Ausbildung

Student pursuing degree in Computer Science or IT

Tools