Dutch-Speaking CX Pro in Málaga — Summer Relocation Bonus

Next Job Abroad; Brussel; Hybride; EUR 14 016 - 23 369; Plein temps

Avantages offerts par ce poste

Flexible contract options

On-site training academy

€1,500 relocation bonus

Flight reimbursement up to €500

Hybrid work model

Résumé du poste

Next Job Abroad is seeking a Dutch-speaking customer support specialist to assist users in Spain, primarily in Málaga. You will handle inquiries by phone, chat, and email, providing clear digital guidance and friendly service.

Training is provided with a 4-week academy on-site, followed by a flexible hybrid model. Applicants must hold EU residency or passport and be available for a varied shift schedule, including some evenings and weekends.

Qualifications

• Fluent Dutch (C2/native) with solid English (B1) to operate in an international office.
• Strong communication skills and a friendly, helpful demeanor.
• Digitally fluent and able to troubleshoot common tech issues and learn new tools quickly.
• EU passport or residency allowing work under a Spanish contract immediately.
• Excellent scheduling flexibility to cover peak service times (Mon-Fri 08:00-20:00, weekends 09:00-17:30).

Responsabilités

• The Direct Connection: assist customers via phone, live chat, and email with a warm, professional tone.
• Guide users through quick digital fixes, eSIM/ roaming setup, and home internet/TV box issues.
• Identify opportunities to offer better packages or add-ons; no prior sales background needed.
• Maintain accurate customer files in the CRM and ensure data quality.

Connaissances

Dutch language proficiency (C2/native)

English (B1 minimum)

Customer service mindset

Flexibility with shifts

CRM familiarity

Outils

CRM software

Description du poste

Next Job Abroad is seeking a Dutch-speaking customer support specialist to assist users in Spain, primarily in Málaga. You will handle inquiries by phone, chat, and email, providing clear digital guidance and friendly service.

Training is provided with a 4-week academy on-site, followed by a flexible hybrid model. Applicants must hold EU residency or passport and be available for a varied shift schedule, including some evenings and weekends.