Dutch-Speaking Customer Support Specialist

FH Collective Academy; Oost-Vlaanderen; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Remote from Greece

Paid training

Onboarding support

Professional development

Career progression opportunities

Work with international brands

Job summary

FH Collective Academy is seeking Dutch-speaking Client Service Representatives to join international teams in Greece. This fully remote position offers a relocation-friendly package and a structured training program.

The role requires Dutch at C1/C2 and English at B2–C1, with a 8-hour day schedule and potential weekend shifts. You will provide customer support via phone, email and chat, handle inquiries, process returns, guide product setup, and keep CRM records up to date.

Qualifications

• Ability to work remotely from Greece in a fast-paced international setup.
• Proficient Dutch language (C1/C2) and good English (B2–C1).
• Strong written and verbal communication skills necessary.
• Customer-oriented and solution-focused approach.

Responsibilities

• Provide customer support via phone, email, and chat.
• Handle inquiries on products, orders, deliveries, payments, warranties and repairs.
• Assist with returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide product setup.
• Maintain CRM records and create customer cases accurately.
• Escalate complex cases to relevant internal teams when needed.
• Provide timely updates and maintain professional customer relations.

Skills

Dutch C1/C2

English B2–C1

Strong communication

Problem solving

Customer-focused

Fast-paced environment

Tools

CRM systems

Job description

Work remotely anywhere in Greece while enjoying the Mediterranean lifestyle. We are looking for Dutch-Speaking Client Service Representatives to join international teams in Greece. A full relocation package is offered to candidates relocating from other countries.

Working Location: This role is based in Greece. Work remotely anywhere in Greece.
Work Model: Remote
Starting Date: 01 January 2027
Language: Dutch – C1/C2 level
English: B2–C1, depending on the project
Compensation: €1,300 gross/month
* 14 months + performance-based bonus
Relocation Package: 4 weeks of hotel accommodation, airport pick-up, flight ticket, and real estate agency fee
Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2–C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to work effectively in a fast-paced international environment

What We Offer

• 100% remote work from Greece
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas

Imagine building your career in an international environment while enjoying Greece's beautiful surroundings, relaxed lifestyle, and year-round sunshine.