Dutch Speaking Customer Experts for an Electronics Leader - Work In Athens

Mercier Consultancy Group; Belgique; On-site; EUR 22,000 - 36,000; Full time

Benefits offered by this job

13th/14th salary

Performance bonus

Relocation package

Training program

Private health insurance

Job summary

Mercier Consultancy Group in Greece is seeking Dutch-speaking Customer Experts for an electronics leader. You will handle premium consumer electronics support, combining technical knowledge with excellent service.

On-site in Athens, relocation is provided for international hires; fluent Dutch is mandatory; prior customer service or tech support experience is a plus; training provided.

Qualifications

• Fluent Dutch is mandatory (spoken and written).
• Previous experience in customer service or technical support is a plus.
• Willingness to relocate to Athens, Greece.
• Ability to thrive in a multicultural, on-site work environment in Greece.

Responsibilities

• Provide high-level technical support for premium consumer electronics via phone, email, and chat.
• Troubleshoot software/hardware issues and ensure high customer satisfaction.
• Educate customers on features and benefits of latest electronics technologies.
• Maintain detailed customer records and feedback on product trends and queries.
• Collaborate with international teams to resolve complex issues while upholding SLAs.

Skills

Dutch language

Customer service

Technical support

Communication skills

Job description

Dutch Speaking Customer Experts for an Electronics Leader

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class opportunities across Europe. We take pride in our ability to match skilled professionals with industry leaders, ensuring a seamless career transition and exceptional growth potential.

Job Overview

We are currently sourcing candidates for the Dutch Speaking Customer Experts for an Electronics Leader position in Greece. If you are a tech enthusiast looking for Dutch-speaking jobs in a vibrant international setting, this role offers the perfect blend of technical support and customer engagement within the booming consumer electronics sector.

Key Responsibilities

• Provide high-level technical support for premium consumer electronics, including smartphones, wearables, and home appliances.
• Troubleshoot software and hardware issues via phone, email, and chat to ensure optimal user satisfaction.
• Educate customers on the features and benefits of the latest consumer electronics technology.
• Maintain detailed customer records and provide accurate feedback on product trends and common technical queries.
• Act as a brand ambassador for our client, maintaining the high standards expected by a global electronics leader.
• Collaborate with international teams to resolve complex customer issues efficiently.
• Ensure all service level agreements (SLAs) are met while maintaining a professional and helpful tone.
• Native or fluent Dutch (spoken and written) is mandatory for this role.
• A passion for technology and a genuine interest in the consumer electronics industry.
• Excellent communication skills and a customer-centric mindset.
• Valid EU passport (mandatory).
• Previous experience in a customer service or technical support environment is a plus.
• Ability to work effectively in a multicultural, on-site environment in Athens.

What We Offer

• Competitive Monthly Salary.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus to reward your dedication and results.
• Fully Paid Relocation Package (flight, transfer, hotel) included for all international hires.
• Comprehensive, fully paid initial training program on consumer electronics systems.
• Private health insurance.
• And Much More, including ongoing career development and a vibrant team culture.

Life in Greece

Embrace the opportunity to live and work in Greece, a country renowned for its breathtaking landscapes, historical landmarks, and world-famous Mediterranean climate. Securing one of these Dutch-speaking jobs allows you to experience the authentic warmth of the local culture, where the sun shines for over 300 days a year, making Greece the ideal backdrop for a work-life balance like no other.

Beyond the office, your relocation to Greece opens doors to incredible food, nightlife, and a rich history. When looking for the best jobs in Greece, our candidates find that the combination of professional advancement and the relaxed coastal lifestyle creates an unforgettable experience. Join us in Athens and discover why so many professionals choose to make Greece their new home.