Dutch Speaker - Madrid | Fully Funded Relocation
Mercier Consultancy Group
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Benefits offered by this job
Job summary
Mercier Consultancy Group is sourcing a Dutch-speaking customer support specialist for a Madrid-based role with a fully paid relocation package. You will handle player inquiries in Dutch and English, ensure secure, compliant service, and collaborate with cross-functional teams to optimize the user experience.
Join a fast-paced online casino environment in Spain, with a dedicated relocation concierge, €1,500 relocation bonus, and ongoing training.
Qualifications
- Dutch-speaking capability is essential.
- Conversational English proficiency.
- Willingness to work in rotating shifts.
- Service-oriented approach to customer support.
- EU passport holder as a requirement.
Responsibilities
- Deliver world-class support to players within the online casino sector.
- Manage player inquiries regarding gaming transactions, account security, and platform navigation.
- Ensure compliance with regulatory standards in online gambling.
- Maintain high customer satisfaction by resolving technical or account-related issues.
- Collaborate with cross-functional teams to improve user experience and site functionality.
- Monitor gaming activity to ensure fair play and security.
- Participate in ongoing training on casino software and industry trends.
Skills
Job description
Mercier Consultancy Group is sourcing a Dutch-speaking customer support specialist for a Madrid-based role with a fully paid relocation package. You will handle player inquiries in Dutch and English, ensure secure, compliant service, and collaborate with cross-functional teams to optimize the user experience.
Join a fast-paced online casino environment in Spain, with a dedicated relocation concierge, €1,500 relocation bonus, and ongoing training.
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