Director, ICTM

NATO - North Atlantic Treaty Organization; Brussel Hoofdstad; On-site; EUR 150,000 - 190,000; Full time

Job summary

NATO Headquarters in Brussels seeks a visionary Director, ICTM to lead cloud adoption, information management and digital transformation across the Organisation. The role drives strategic direction, oversees IT services, and champions knowledge management to enable enterprise-wide collaboration and value realization.

The successful candidate will have extensive ICT leadership experience, a track record in change management and cyber security risk governance, and fluency in English with working

Qualifications

• A university degree in a field relevant to ICTM and senior leadership experience.
• Minimum 15 years in ICTM-related roles, with at least 5 years in senior leadership.
• Experience in cyber security risk management and driving large-scale change.
• Broad knowledge of current technologies and trends with strategic value.
• Advanced English and elementary French per NATO language requirements.

Responsibilities

• Develop strategic goals for ICTM in line with organizational objectives and lead cloud transformation.
• Mentor, coach and manage a large team; set priorities and evaluate performance.
• Represent NATO HQ on ICTM issues at meetings and with external providers.
• Plan, supervise and sustain IT solutions and services, including business continuity.
• Identify new technologies to improve operations and drive cross-divisional collaboration.
• Perform other related duties as assigned.

Skills

Leadership experience

Cyber security risk management

Change management

Emerging technologies knowledge

English – Advanced

French – Elementary

Education

University degree in a field relevant to the position

Job description

NATO - North Atlantic Treaty Organisation

Job Description - Director, ICTM (261732)

Director, ICTM - 261732

NATO Body

NATO International Staff (NATO IS)

Schedule

Full-time

Application Deadline

06-Dec-2026, 10:59:00 PM

Salary (Pay Basis)

Grade NATO Grade G23

Description

1. SUMMARY

• The Information, Communication and Technology Management (ICTM) Office provides support and services in the areas of information, communication and technology management, and digital information, archives, records and knowledge management to the North Atlantic Council (NAC), its committees and to the International Staff (IS).
• To support NATO’s ongoing digital transformation, the Director, ICTM will provide strategic leadership and operational oversight for NATO HQ’s cloud adoption, in collaboration with the NATO Information and Communications Agency (NCIA) and other stakeholders.
• The incumbent will act as a primary catalyst for headquarters digital transformation, implementing robust knowledge management (KM) frameworks NATO-wide, foster seamless cross-divisional and enterprise-wide collaboration, and ensure technology directly drives business outcomes.

KEY CHALLENGES

• Ensuring successful cloud adoption by the NATO Headquarters, in close cooperation with the business and other NATO bodies.
• Assessing the structure and performance of the Office, set the approach and manage the necessary change to ensure ICTM is a fit-for-purpose and effective entity.
• Enhancing ICTM’s role as the intelligent customer towards NATO Communication and Information Agency (NCIA), and other ICT service providers while ensuring the highest level of service to all customers.
• Leading the Information and Knowledge management transformation, ensuring IKM is done in an efficient, customer oriented and value adding manner, making sure it can be done NATO-wide in order to enhance data-sharing and collaboration.

In addition to the application form, candidates are expected to submit a Word or pdf document, maximum of two A4 pages, summarising their views on the key (and possible other) challenges and how they would address them if selected for the position.

2. QUALIFICATIONS AND EXPERIENCE

• have a university degree in a field relevant to the position;
• have at least 15 years of experience in progressively responsible positions relevant to ICTM, out of which at least 5 years of experience in senior leadership positions;
• have experience in cyber security risk management;
• have extensive experience championing change and\/or modernisation projects;
• possess a broad knowledge of current and emerging technologies, industry trends and best practices with demonstrated experience evaluating their strategic value; and
• possess the following minimum levels of NATO’s official languages (English\/French): V ("Advanced") in one; II ("Elementary") in the other.

The following would be considered an advantage: knowledge of managing information technology in the context of security-related international organizations.

3. MAIN ACCOUNTABILITIES

• Vision and Direction: Develop and formulate strategic goals and objectives in line with Organization objectives, and make recommendations for the best ICTM structure as a critical enabler. Lead the transformation to the cloud and provide the necessary leadership on related transformation of IT\/business services. Review the existing ICTM services, processes, and tools with a view to improve services to best suit the overall needs of the NATO HQ.
• People Management: Provide mentoring, coaching and training opportunities and be available to offer guidance at critical moments. Set objectives, establish priorities and take corrective action when necessary. Provide regular and fair feedback on performance informally as appropriate and via the HQ Achievement and Development (ADP) system. Promote integrity, professionalism, collaboration and accountability through a sound leadership culture.
• Representation of the Organization: Represent NATO HQ on technology and ICTM issues at meetings and committees. Represent ICTM as the prime authority on IT issues to the IS, International Military Staff and Delegations.
• Project Management: Plan and supervise the development, expansion and maintenance of NATO HQ information technology solutions and services. Establish priorities and consider the needs of NATO Divisions and Independent Offices. Support the implementation of the business continuity plan. Ensure IT availability at all times. Monitor diverse project teams, incorporating suggestions from senior leadership.
• Organizational Efficiencies: Identify, implement and exploit emerging technologies that will aid in the execution of ICTM work. Seek out operational suggestions from staff to contribute to smoother IT operations during any transition periods. Champion IT change initiatives.
• Perform any other related duty as assigned.

4. INTERRELATIONSHIPS

• Reporting Line: The incumbent reports to the Director-General for Management and Deputy Chief of Staff.
• Interactions: They interact at the senior level with staff throughout the Organization, both on the civilian and military side, as well as with national delegations, capitals, with other NATO Bodies and with external providers.
• Direct reports: 6
• Indirect reports: 84

5. COMPETENCIES

• Achievement: sets and works to meet challenging goals.
• Change Leadership: champions change.
• Conceptual Thinking: creates new concepts.
• Developing Others: provides in-depth mentoring, coaching and training.
• Impact and Influence: uses complex influence strategies.
• Initiative: plans and acts for the long-term.
• Leadership: communicates a compelling vision.
• Organizational Awareness: understands underlying issues.
• Self-Control: stays composed and positive even under extreme pressure.

6. CONTRACT

Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years.

Contract clause applicable: This is a senior post of specialised political nature in which turnover is required for political reasons. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years.The maximum period of service in this post is six years. If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

8. ADDITIONAL INFORMATION

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.

NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process.

Candidates will be required to provide documented medical evidence to support their request for accommodation.

Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.

Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.

The nature of this position may require the staff member at times to be called upon to travel for work and\/or to work outside normal office hours.

The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.

Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.

For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website . Detailed data is available under the Salary and Benefits tab.

NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process.