Desktop Support Technician (Microsoft Configuration Manager, ITIL) for NATO with security clearance

Wlgroup; Brussel Hoofdstad; Sur place; EUR 42 000 - 54 000; Plein temps

Résumé du poste

Wlgroup in Brussels is seeking a senior service delivery technician to support the end user environment, including the Windows estate, desktop apps, and hardware. The role demands expertise beyond ticket closure, maintaining estate consistency and serving as the go-to fixer for complex issues.

The position is full-time on-site in Brussels with standard hours from early November to late December 2026, requiring reliability and broad IT knowledge.

Qualifications

• Two years of relevant experience for higher vocational training or four years for secondary qualification.
• Familiarity with ICT service management tooling, especially Configuration Manager.
• Experience with current Windows operating systems and desktop applications.
• Strong hardware knowledge and IT equipment handling.
• Broad knowledge of Windows networking
• Desirable: ITIL/MCDST and experience in military/civil international environments.

Responsabilités

• Deliver day-to-day ICT service support across the end user environment.
• Operate IT administration tooling used for service management, including Microsoft Configuration Manager.
• Support Windows OS and MS 365, MS Office, and common desktop applications.
• Handle IT hardware and related equipment.
• Work across computer networking in a Microsoft Windows environment.
• Take on related duties as the service requires.

Connaissances

Windows OS

IT hardware

Networking basics

ICT service mgmt tooling

Formation

Higher vocational ICT training or equivalent

Secondary qualification with four years experience

Outils

Microsoft Configuration Manager

Description du poste

Some support roles are a queue to be survived. This one is a service to be run well. A multinational defence organisation in Brussels needs an experienced service delivery technician for its end user environment — the Windows estate, the desktop applications people actually work in, and the hardware that has to keep up.

It is a senior technician post, so the expectation is not just closing tickets but knowing the tooling properly, keeping the estate consistent, and being the person colleagues elevate to when the obvious fix has not worked.

What you would be doing

• Deliver day-to-day ICT service support across the end user environment.
• Work in the IT administration tooling used for service management, such as Microsoft Configuration Manager.
• Support current Windows operating systems and the common desktop applications — MS 365, MS Office and Adobe among them.
• Handle IT hardware and auxiliary computer equipment.
• Work across computer network technology in a Microsoft Windows environment.
• Take on related duties as the service requires.

What we are looking for

• Higher vocational training in a relevant discipline with two years of relevant experience, or a secondary qualification with four years.
• Good working knowledge of ICT service management administration tooling, for example Microsoft Configuration Manager.
• Confident with recent and current Windows operating systems and common desktop applications.
• Good working knowledge of IT hardware and auxiliary equipment.
• Broad knowledge of computer network technology in a Microsoft Windows environment.
• Desirable: MCDST certification, ITIL certification in service operations, and prior experience of an international military and civilian environment.

The role is full time on site in Brussels, Belgium, normal office hours with no travel, from early November to the end of December 2026.