Desktop Support Engineer

Eurolaser Technologies Ltd; Waver; Sur place; EUR 35 000 - 45 000; Temps partiel

Résumé du poste

A technology solutions provider in Waver is seeking a Desktop Support Engineer to provide on-site desktop support. Ideal candidates must be fluent in French and English and have 1-2 years of experience in Windows Desktop support along with CompTIA A+ certification. Responsibilities include troubleshooting hardware and software issues, maintaining ticket updates, and installing/upgrading applications. This is a full-time position requiring a Bachelor's degree in Computer Science or a related field.

Qualifications

• 1-2 years' experience in Windows Desktop support.
• CompTIA A+ or better certification required.
• Ability to install and troubleshoot various desktop applications.

Responsabilités

• Provide first/second level contact and problem resolution for customer issues.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, and support operating systems and applications.

Connaissances

Windows 7-10

Microsoft Active Directory

CompTIA A+

Helpdesk ticketing systems

Analyzing and troubleshooting

Excellent communication skills

Formation

Bachelor Degree in Computer Science or related field

Outils

Microsoft Office 365

Cisco Jabber

Description du poste

JOB DESCRIPTION

• Job Title: Desktop Support Engineer
• Duration: One Year duration
• Schedule: Mondays-Fridays (Full-time on-site)
• Site address: 20, Avenue Fleming, 1300 Wavre, Belgium
• Language: Must be fluent in French and English
• DOJ: Immediate
• Type of Contract: Freelance

Job Description

Desktop Technician will provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well as be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months’ years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.