Desktop Support Engineer

Allied Worldwide; Brussel Hoofdstad; On-site; EUR 30,000 - 39,000; Full time

Job summary

Allied Worldwide in Brussels is seeking an experienced Level 2 Desktop Support Engineer to provide on-site IT support at the client's location. This role requires hands-on troubleshooting of desktops, laptops, printers, and end-user devices, with focus on Windows OS and Office applications.

You will work on-site in Brussels, handle incidents in the ticketing system, and respond to ad-hoc support requests with strong customer service.

Qualifications

• Experience in L2 desktop support.
• Strong Windows desktop and Microsoft Office knowledge.
• Good hardware and software troubleshooting skills.
• Basic networking knowledge.
• Strong communication and customer service skills.

Responsibilities

• Provide L2 desktop and end-user support.
• Troubleshoot hardware, software and Windows OS issues.
• Support laptops, desktops, printers and other peripherals.
• Resolve connectivity and basic networking issues.
• Assist with user account and device-related issues.
• Log, manage and update incidents in the ticketing system.
• Ensure timely resolution and a good end-user experience.

Skills

L2 Desktop Support

Windows OS

Microsoft Office

Troubleshooting

Customer Service

On-site Support

Job description

Allied Worldwide is looking for an experienced Level 2 Desktop Support Engineer to provide on-site IT support at our client's location in Brussels.

Work Model: On-site

Engagement: Ad-hoc / On-demand support

Start: Immediate / At the earliest

Key Responsibilities

• Provide L2 desktop and end-user support.
• Troubleshoot hardware, software and Windows OS issues.
• Support laptops, desktops, printers and other peripherals.
• Resolve connectivity and basic networking issues.
• Assist with user account and device-related issues.
• Log, manage and update incidents in the ticketing system.
• Ensure timely resolution and a good end-user experience.

What We're Looking For:

• Previous experience in L2 Desktop Support.
• Strong Windows desktop and Microsoft Office knowledge.
• Good hardware and software troubleshooting skills.
• Basic networking knowledge.
• Strong communication and customer service skills.
• Ability to work on-site and respond to ad-hoc support requirements.