Department Manager 35h

COS; Oost-Vlaanderen; On-site; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Staff discount 25%

Incentive program

Meal vouchers

Travel support 70%

Job summary

COS in Belgium seeks a Floor Manager to lead a team and elevate the in-store experience. You will coach Sales Advisors, optimise service standards, analyse sales data, and ensure store operations reflect COS values on the shop floor.

You’ll manage recruitment and training, and be ready to serve as Store Manager when needed, delivering personal customer journeys across evenings and weekends.

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail.
• Customer-focused: prioritise customer needs and deliver great service.
• Product passion: genuine interest in COS products and enthusiasm in sharing it with customers.
• Eager to learn: open to feedback and development.
• Excellent communication: clear, confident, empathetic interactions with customers and team.
• Adaptability & flexibility: respond to changing priorities and requests.
• Comfortable with varied hours, including evenings, weekends and holidays.
• English fluent; Dutch is a plus.

Responsibilities

• Deliver high-level customer service through styling advice and product knowledge.
• Analyse sales data and collaborate with Store/Concession Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
• Support recruitment, onboarding and training for new team members.
• Identify and nurture future talent and contribute to development plans for the team.
• Oversee daily store operations and ensure alignment with brand standards.
• Act as a brand ambassador, delivering the best possible customer experience.
• Step into Store Manager role when required to ensure leadership continuity.

Skills

Store operations

Customer focus

Product passion

Eagerness to learn

Communication

Adaptability

Flexible hours

English fluent

Job description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements..

Learn more about COS here.

Job Description

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills fluent, Dutch is a plus

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

This is a full-time position with a contract of 35 hours a week.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, BELGIUM-based colleagues also receive:

• A personal discount of 25% on all H&M Group brands,
• A clothing allowance
• 13th month bonus
• Holiday pays
• HIP (retirement bonus) program.
• The possibility of taking meal vouchers
• 70% of public transport is covered
• Benefits at work
• Training

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.