Delivery Station Manager (Bulky)

JD.COM; Willebroek; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

JD Logistics, part of JD.com, seeks an experienced Delivery Station Manager to lead last-mile delivery operations and drive team performance. This role focuses on efficiency, safety, and delivering exceptional customer service across the delivery station.

You will manage staffing, coach a diverse team, and collaborate with transport, HR, and customer service to meet targets while upholding JD’s values and standards.

Qualifications

• 4+ years’ experience in logistics or warehouse operations.
• Proven ability to lead and develop diverse teams in a fast-paced environment.
• Strong communication and coaching skills.
• Data-driven mindset with experience using KPIs to guide decisions.
• Proficient in logistics systems and Microsoft Office tools.

Responsabilités

• Oversee day-to-day delivery station operations, including planning, resource allocation, and execution of last-mile deliveries.
• Lead, motivate and manage a high-performing team through effective recruitment, training, and performance management.
• Conduct daily team briefings to align staff with targets and reinforce company values.
• Ensure adequate staffing and resource levels to meet changing operational demands.
• Promote a positive and collaborative workplace culture focused on accountability and development.
• Monitor operational KPIs and implement improvements to drive efficiency and customer satisfaction.
• Resolve service issues promptly to ensure smooth delivery operations.
• Maintain compliance with all safety, security, and quality standards.
• Work cross-functionally with transport, HR, and customer service teams to support business goals.

Connaissances

Logistics experience

Operations management

Team leadership

Communication

KPIs

Logistics software

Outils

MS Office

Description du poste

About JD Logistics

JD Logistics, part of JD.com, is a leading technology-driven supply chain and logistics services provider. We are committed to delivering excellence in service, efficiency, and customer satisfaction through our smart logistics network. Our success is driven by strong leadership, innovation, and a relentless focus on continuous improvement.

The Role

We’re seeking an experienced and hands-on Delivery Station Manager. This is a key position responsible for managing last-mile delivery processes, driving team performance, and ensuring operational efficiency.

If you're a proactive leader with a passion for logistics and people development, this could be the role for you.

Key Responsibilities

• Oversee day-to-day delivery station operations, including planning, resource allocation, and execution of last-mile deliveries.
• Lead, motivate and manage a high-performing team through effective recruitment, training, and performance management.
• Conduct daily team briefings to align staff with targets and reinforce company values.
• Ensure adequate staffing and resource levels to meet changing operational demands.
• Promote a positive and collaborative workplace culture focused on accountability and development.
• Monitor operational KPIs and implement improvements to drive efficiency and customer satisfaction.
• Resolve service issues promptly to ensure smooth delivery operations.
• Maintain compliance with all safety, security, and quality standards.
• Work cross-functionally with transport, HR, and customer service teams to support business goals.

What We’re Looking For

• Experience in Logistics, Operations Management, Business, or related discipline.
• 4+ years’ experience in logistics or warehouse operations, ideally with last-mile delivery.
• Proven ability to lead and develop diverse teams in a fast-paced environment.
• Strong communication and coaching skills.
• Data-driven mindset with experience using KPIs to guide decisions.
• Proficient in logistics systems and Microsoft Office tools.

Desirable Experience

• Background in e-commerce, courier, or delivery service operations.
• Familiarity with delivery management platforms and routing optimisation tools.

Why Join JD Logistics?

• Be part of a rapidly growing global logistics brand.
• Work in a forward-thinking, tech-led environment.
• Opportunities for career growth and development.
• Make a real impact on the customer experience and operational performance.