CX Solutions Analyst

Orac; Oostende; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading Belgian company is seeking a CX Solutions Analyst to support their digital transformation. The successful candidate will manage user accounts across Ecommerce and PIM platforms, provide technical support, and ensure web platforms are stable and ready to grow. A Master's degree in Information Systems or Computer Science and hands-on experience with Ecommerce platforms are required. This role offers a competitive salary and a collaborative work environment.

Prestations

Competitive salary

End of year premium

Meal vouchers

Bicycle lease plan

Group insurance

DKV hospital insurance

Qualifications

• Hands-on experience with Ecommerce platforms including user management.
• Familiarity with security protocols and role-based access controls.
• Skilled in testing and validation processes to ensure platform stability.

Responsabilités

• Manage user accounts across Ecommerce and PIM platforms.
• Serve as second-line helpdesk support and resolve issues.
• Create and maintain clear manuals and system configuration records.
• Evaluate change requests and align with business needs.

Connaissances

Ecommerce platform experience

Analytical thinking

Problem-solving

Communication skills

UI/UX improvement

Formation

Master's degree in Information Systems or Computer Science

Outils

Ticketing systems

Project management tools

Description du poste

Are you passionate about quality and eager to make a visible impact on production? If so, we’re looking for you to join us as a CX Solutions Analyst! In this hands-on role, you’re our webmaster in supporting our organization’s digital transformation. Whether you already bring experience or are eager to grow into the role, this is your chance to shape how we work, every single day.

Oh… Hang on. We haven't told you who we are yet. Let's start with that! 😉

At Orac, we believe every wall is a blank canvas. Where others see a flat surface, we see a world of possibilities. Welcome in the world of Orac. The world of architectural elements, made for walls.

We are a family-owned Belgian company that has been a leader in architectural elements for walls for over 50 years. From our headquarters in Ostend, our innovative products are available across Europe, from Paris to Köln, London, Barcelona, Slovakia, Lecco, and beyond.

Our commitment to sustainability is at the heart of everything we do. We strive to make a positive impact not only today but also for future generations. Sustainability is a core value that guides our choices - for our planet, people, and community.

We believe in a world in which digital technologies and data enhance the customer experience. A solid digital backbone combined with strong local teams is a powerful mix for our growth.

And we need you for this…

At ORAC, we’re on a mission to elevate our digital experience—and we’re looking for a curious, hands-on CX Solutions Analyst to help us get there. If you’re passionate about web technologies, PIM, CMS, and Ecommerce platforms, and you love turning complexity into clarity, this could be your next big move.

In this role, you’ll be a key player in our digital transformation. You’ll ensure our web platforms and content systems are stable, scalable, and ready to grow with us. You’ll work closely with internal teams and external partners to translate business needs into smart, integrated digital solutions—always with the customer experience in mind. We’re looking for someone with a technical mindset and a solid first experience in web content management and Ecommerce support. You don’t need to know everything yet—but you do need the drive to learn, improve, and grow alongside our digital and marketing teams.

Responsibilities

• As CX Solutions Analyst at ORAC, you’ll manage user accounts across our Ecommerce and PIM platforms, ensuring secure access and system integrity through regular audits and coordination with business owners. You’ll onboard new users, provide training, and act as a go-to expert for CX processes and best practices.
• You’ll serve as second-line helpdesk support, requalify tickets, and collaborate with internal teams and external partners to resolve issues efficiently. You’ll also help transition basic support tasks to the IT operations team and guide them toward autonomy.
• Documentation is key—you’ll create and maintain clear manuals and system configuration records to support consistent platform usage. You’ll validate system updates through rigorous testing, ensuring stability and business continuity, especially in Ecommerce and PIM environments.
• Ticket management will be part of your daily flow: tracking, escalating, and resolving issues while acting as the bridge between internal stakeholders and external vendors. You’ll contribute to CX projects by analyzing solutions, executing test scenarios, and supporting successful releases.
• You’ll evaluate change requests, align them with business needs and technical standards, and collaborate with fellow analysts to design scalable solutions. You’ll also monitor platform performance, implement improvements, and support data-driven decision-making through reliable web tracking and structured analytics delivery.

What we’re looking for

• You hold a Master’s degree in Information Systems, Computer Science, or a related field.
• You have hands-on experience with Ecommerce platforms, including user management, integration, and system administration.
• You understand security protocols and apply role-based access controls with confidence.
• You’re familiar with ticketing systems and know how to manage incidents efficiently.
• You’re skilled in testing and validation processes to ensure platform stability.
• You continuously improve UI/UX and manage web content with precision.
• You think analytically and solve problems with a structured, proactive mindset.
• You communicate clearly—both in writing and speaking—and create user-friendly documentation in English.
• You bring knowledge of project management tools and methods, or you’re eager to learn them.

What we offer

• A competitive salary, end of year premium and holiday pay along meal vouchers, net allowance, bicycle lease plan, group insurance as well as DKV hospital insurance for you and your family.
• Enjoy a discount on all Orac products, plus exclusive deals from A to Z - from airlines to zoos - with offers from over 200 companies in travel, fashion, food, electronics, entertainment, and more.
• Flexibility that fits your life: flexible working hours
• Growth and learning development opportunities that help you to broaden your knowledge

PASSION, INSPIRATION and LOYALTY are our values. Join a dynamic company with a fun and stable working environment. We would like to welcome you to our ORACIAN family!