Customer Support & Operations Innovator

Page Personnel; Groot-Bijgaarden; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

Page Personnel is seeking a Customer Support & Operations Coordinator in Belgium to join its central support team. The role focuses on acting as a liaison between customer service, operations, and business clients to ensure smooth daily operations and ongoing process improvements.

You will handle complex customer cases, provide operational and administrative support, and collaborate with multiple departments to enhance service delivery.

Qualifications

• Experience in a customer service, operations, or administrative coordination role.
• High accuracy and strong organizational skills.
• Ability to manage complex customer situations professionally.
• Proficiency with multiple software applications and business systems.
• Excellent communication and stakeholder management.
• Ability to prioritise tasks in a fast-paced environment.
• Fluency in Dutch and French; English from an asset.

Responsabilités

• Handle and resolve complex customer cases escalated by first-line support teams.
• Provide operational support to internal teams and regional business units.
• Deliver administrative support to business customers, including managing communications, records and account information.
• Ensure accurate management of customer data and documentation in internal systems.
• Analyze recurring incidents, identify trends and propose improvements.
• Collaborate with multiple departments to ensure seamless communication and service delivery.
• Contribute to ongoing process optimization initiatives and support improvement projects.

Connaissances

Customer support

Operations coordination

Stakeholder management

Attention to detail

Dutch & French fluency

English communication

Description du poste

Page Personnel is seeking a Customer Support & Operations Coordinator in Belgium to join its central support team. The role focuses on acting as a liaison between customer service, operations, and business clients to ensure smooth daily operations and ongoing process improvements.

You will handle complex customer cases, provide operational and administrative support, and collaborate with multiple departments to enhance service delivery.