Customer Support Engineer — Drone Security Systems
Senhive BV
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Benefits offered by this job
Job summary
Senhive BV in Belgium is seeking a Customer Support Engineer to be the first contact for customers, gathering information and guiding them through troubleshooting of our counter-drone and sensor products. You will work with application engineers on more complex issues, escalate with clear problem descriptions, and help build knowledge through FAQs and troubleshooting guides.
The role emphasizes communication, structure, curiosity about technology, and a customer-first attitude, with
Qualifications
- Technical degree or relevant experience in tech support is useful.
- Excellent communication and problem-solving skills.
- Willingness to learn and understand Senhive's product technologies.
Responsibilities
- Be the first point of contact for B2B customers and partners with technical questions or problems.
- Gather information, logs and diagnostics, and guide customers through troubleshooting steps.
- Escalate complex issues with clear problem descriptions and relevant information.
- Collaborate with application engineers for more advanced investigations.
- Maintain structured support records in a ticketing system and track progress.
Skills
Education
Job description
Senhive BV in Belgium is seeking a Customer Support Engineer to be the first contact for customers, gathering information and guiding them through troubleshooting of our counter-drone and sensor products. You will work with application engineers on more complex issues, escalate with clear problem descriptions, and help build knowledge through FAQs and troubleshooting guides.
The role emphasizes communication, structure, curiosity about technology, and a customer-first attitude, with
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