Customer Success Specialist - Analytics

Mercor; Brussel Hoofdstad; On-site; EUR 42,000 - 60,000; Full time

Job summary

Obsidian is seeking Customer Support / Success professionals to review and assess domain-specific documents. You will provide structured feedback, ensuring quality and relevance while following established guidelines.

This role suits individuals with strong analytical abilities and solid written communication skills, across a range of evaluation projects. The position requires a Bachelor’s degree and 2+ years of relevant experience, with proficiency in common office tools like Excel, PowerPoint,

Qualifications

• Bachelor’s degree (minimum).
• At least 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.

Responsibilities

• Review, assess and provide structured feedback on domain-specific documents.
• Ensure quality, accuracy and relevance of evaluations.
• Follow structured guidelines to maintain consistency across projects.

Skills

Document analysis

Attention to detail

Written communication

Analytical skills

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Job description

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada