Customer Success Manager (gn) - Remote/Hybrid

Proemion; Belgique; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

An innovative industrial analytics firm based in Hasselt, Belgium, is seeking a Customer Success Manager. This role offers both remote and hybrid work options, and responsibilities include driving adoption and retention for customer accounts, engaging with customers, and developing success plans. The ideal candidate has a B.Sc. and 2+ years in Customer Success Management, particularly in a B2B software setting, along with strong skills in data analytics and project management.

Qualifications

• 2+ years of experience in Customer Success Management, especially in a B2B software company.
• Understanding of the processing industry (Chemical, Oil & Gas, Food & Bev).
• Ability to manage multiple complex projects and prioritize based on business impact.

Responsabilités

• Own adoption and retention for a specific portfolio of accounts.
• Interact with customers to ensure access to TrendMiner resources.
• Develop and complete Success plans based on customer goals and KPIs.

Connaissances

Data analytics

B2B software experience

Project management

Interpersonal skills

German proficiency

English proficiency

Formation

B.Sc. in a commercial or technical field

Description du poste

Overview

Customer Success Manager (gn) - Remote/Hybrid. Available immediately at our Headquarters in Hasselt, Belgium, or as a hybrid model close to the Headquarters; possible in Germany as well. Remote work options available outside Belgium.

Responsibilities

• Own adoption and retention for a specific portfolio of accounts across different verticals.
• Interact with customers to ensure access to TrendMiner resources (customer training, on-site support services, release information, user support) to generate business value from the TrendMiner platform.
• Develop and complete Success plans based on customer goals and KPIs (retention, customer value).
• Accelerate time-to-value by facilitating a smooth customer experience.
• Build and manage stakeholder relationships; tailor the TrendMiner Customer Journey to customer needs.
• Identify, log and discuss risks/opportunities related to renewal, value, and expansion; collaborate with project managers to mitigate risks; create and execute action plans as needed.
• Drive value, adoption and satisfaction with sponsors and project managers; support contract renewals and upsell; assist customers in using TrendMiner as their analytics toolbox with the Support and Data Analytics Engineers.
• Collaborate with Sales, Product, Support and R&D teams to capture requirements, deliver insights, and drive product improvements.
• Travel to work directly with customers up to 15% as needed.

Qualifications

• B.Sc. in a commercial or technical field or equivalent relevant experience.
• Experience using data analytics; understanding of the processing industry (Chemical, Oil & Gas, Food & Bev, etc.).
• 2+ years of experience in Customer Success Management, especially in a B2B software company.
• Ability to manage multiple complex projects; prioritize based on business impact.
• Proficiency in German and English (spoken and written); knowledge of French, Spanish, Dutch is a plus.
• Experience in project management and managing changes; proactive, hands-on, and value-focused for customers.
• Strong interpersonal skills to build trusted client relationships; comfortable with uncertainty and moving forward with partial information.
• Excellent organizational, prioritization, and time management skills; willingness to travel up to 15% for customer work.

About TrendMiner

TrendMiner is an innovative software company based in Hasselt, Belgium, specializing in industrial analytics. We focus on time series, event and asset data with increasing machine learning integration. Founded in 2008 as a spin-off from the University of Leuven, TrendMiner develops advanced analytics solutions for the manufacturing industry, including chemical, oil, gas and pharmaceutical sectors. Since 2024 TrendMiner is part of the Proemion Group, which specializes in industrial analytics. We are a fast-growing team seeking ambitious talent.

TrendMiner is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Additional job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting