Customer Success Manager

Senhive; Sint-Truiden; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A technology leader in counter-drone systems is seeking a Customer Success Manager to act as the main liaison for clients in critical sectors. Responsibilities include managing the customer journey, providing strategic advice, and driving customer advocacy. Ideal candidates will have a degree in a relevant field, a proven track record in project management, and excellent communication skills in English and Dutch. The role offers flexibility with hybrid work arrangements and competitive compensation.

Prestations

Impactful work in counter-drone technology

Flexibility in work arrangements

Competitive salary and growth path

Qualifications

• Proven track record of complex project management.
• Experience in Customer Success, Account Management, or Technical Support.
• Experience working with B2B or public sector clients.

Responsabilités

• Own the customer journey: onboarding, training, and long-term engagement.
• Act as the main point of contact for key accounts.
• Provide strategic advice to ensure customers achieve their operational goals.

Connaissances

Project management

Customer Success

Communication in English

Communication in Dutch

Problem-solving

Formation

Bachelor's or Master's degree in business, engineering, security, or related field

Description du poste

Overview

Senhive is a technology leader specialising in advanced counter-drone systems and autonomous sensor networks designed for high-security and mission-critical environments. Senhive provides robust, real-time solutions in support of air traffic management systems and protects airspace from unauthorised or hostile drone activity. The company serves defence, aerospace, security and critical infrastructure sectors, enhancing situational awareness and operational security through intelligent, scalable, and resilient systems. Senhive is a privately owned Belgian company founded in 2019 with research, development, and production based in Belgium.

Product focus: SENID+ is the flagship product that detects cooperative and non-cooperative drones in a range of 25km based on RF, acoustic and optical solutions.

Job title

CUSTOMER SUCCESS MANAGER

Job Description

As a Customer Success Manager, you are the key link between Senhive and our clients—ranging from critical infrastructure operators to defence and security forces. You ensure our customers are fully supported before, during, and after deployment. Your focus is on maximising customer satisfaction, system adoption, and long-term value.

Responsibilities

• Own the customer journey: onboarding, training, and long-term engagement
• Act as the main point of contact for key accounts
• Provide strategic advice to ensure customers achieve their operational goals
• Coordinate with sales, engineering, and support teams to solve complex issues
• Support renewals and identify upsell/cross-sell opportunities
• Drive customer advocacy through testimonials, case studies, and referrals

Qualifications

• Bachelor's or Master's degree in business, engineering, security, or related field
• Proven track record of complex project management
• Experience in Customer Success, Account Management, or Technical Support
• Excellent communication skills in English and Dutch. Native French-speaking candidates have a significant advantage due to activity in the French defence & security domain.
• Experience working with B2B or public sector clients; defence/security familiarity is a plus
• Strong organisational skills, problem-solving mindset, and a high level of professionalism
• Interest & experience in (drone) technology, defence and security is a bonus
• Willingness to travel regularly within Europe, especially France

Offer & Benefits

• A front-row seat in one of Europe’s most exciting counter-drone technology startups
• The chance to make a real-world impact with your work
• Close-knit team with low ego, high trust, and a strong sense of purpose
• Flexibility where it matters (hybrid work, self-managed hours, no pointless meetings)
• Competitive salary and growth path tailored to your potential
• Location: Offices in Belgium (Hasselt and Deurne) combined with home working

Location & Security

Employment is subject to obtaining Belgian, EU, and NATO security clearance, hence we require EU or NATO nationality.

Application

Sounds interesting? Send your resume and a short motivation to moc.evihnes%40sboj with the job title “Customer Success Manager” in the subject. We’ll get back to you!