Customer Success & Growth Partner (EU)

Management Events International Oy Ltd; Antwerpen; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Gym discounts

Massage discounts

Well-being benefits

Additional vacation days

Résumé du poste

Management Events International Oy Ltd in Belgium is seeking a proactive Customer Success/Account Manager to serve as the primary liaison for clients and drive successful engagement with our invitation-only events.

You will coach solution providers to maximize lead generation and nurture long-term partnerships, while collaborating with the sales team to uncover upsell opportunities and enhance customer lifetime value. Strong Dutch and English skills are required.

Qualifications

• Experience in a customer-facing role, ideally within sales, account management, customer success or a similar field.
• Proven track record of building and nurturing strong client relationships.
• Excellent communication and interpersonal skills, with a professional and engaging demeanor.
• Proficiency in Dutch and professional level English.
• Strong analytical and problem-solving abilities.
• Ability to work independently while also thriving in a collaborative environment.

Responsabilités

• Cultivate and manage strong, long-term relationships with clients.
• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
• Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.
• Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
• Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients.
• Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.
• Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions.

Connaissances

Customer relationships

Communication skills

Analytical thinking

Dutch language

English proficiency

Team collaboration

Description du poste

Management Events International Oy Ltd in Belgium is seeking a proactive Customer Success/Account Manager to serve as the primary liaison for clients and drive successful engagement with our invitation-only events.

You will coach solution providers to maximize lead generation and nurture long-term partnerships, while collaborating with the sales team to uncover upsell opportunities and enhance customer lifetime value. Strong Dutch and English skills are required.