Customer Service Representative NL/FR/EN

Automatic Systems; Waver; Sur place; EUR 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Permanent Contract

Discretionary bonus

Group insurance

Hospital insurance

End-of-year bonus

RTT 40 hours pro-rata

Additional leave

Résumé du poste

Automatic Systems is seeking a Customer Service Representative in Belgium to ensure smooth communication between sales, production, planning and customers. You will manage internal sales support and 360° ERP order processing, including invoice coordination and document management.

You will act as the main contact for customers, coordinating with plants in Belgium/France and ensuring timely delivery while maintaining high service quality.

Qualifications

• Technical education or adequate experience in a technical field.
• Experience in customer support and order processing.
• Fluent in Dutch, French and English; additional language is a plus.
• Good knowledge of the industrial sector and technical products.
• Proficient with MS Office and ERP systems.

Responsabilités

• Support customers from the inside (internal sales).
• Process 360° orders in the ERP system (entry, tracking, invoicing).
• Review, process and approve orders for spare parts and complete systems.
• Keep ERP documents up to date and coordinate with production/plants.
• Serve as the main customer contact for order progression and delivery.

Connaissances

Dutch

French

English

MS Office

ERP system

Formation

Technical education or adequacy in a technical field

Outils

ERP system

MS Office

Description du poste

AUTOMATIC SYSTEMS is the world leader in the automation of secure access control. For more than 50 years, we have been designing and manufacturing innovative solutions for pedestrian, vehicle, and passenger access.

Founded in 1969, the company has built its reputation on recognized expertise combining high-end design, reliable single-passage detection, and flow management. This know-how has established Automatic Systems as a benchmark for quality, performance, and product reliability.

A subsidiary of the Bolloré Group, the company relies on a global network of subsidiaries and sales offices across Europe and North America, as well as an extensive network of local and international distributors. It operates four production sites (Belgium, Canada and two in France) as well as three Research & Development centers, which are true innovation drivers.

Our success is built above all on the commitment and loyalty of our employees around the world. We share strong values that guide our daily actions: humility, excellence, courage, agility, innovation, and solidarity.

FUNCTION

As a Customer Service Representative, your goal is to satisfy customers by ensuring smooth communication and interaction between internal departments (sales, production, planning, finance, ...) and external stakeholders (customers, subsidiaries, carriers, suppliers, ...).

In detail, your tasks are:

• Supporting customers from the inside (internal sales)
• 360° order processing in the ERP system (order entry, order tracking, logistics, invoicing)
• Review, process and approve orders for spare parts and complete systems after collecting all technical and commercial documents required for the proper execution of the order.
• Keeping documents in the ERP system up to date
• Invoicing and tracking in compliance with the conditions set by the finance department
• Contact point: You are the customer's main point of contact for all questions concerning the further processing of an order (delivery times, transportation, ...)
• Tracking the processing status until the material is available (coordinating the dispatch of orders)
• Coordination with the plants in Belgium and France

PROFILE

• Technical education or adequate experience in a technical field
• Experience in customer support (customer contact & ordering)
• You are fluent in Dutch, French and English, another language as a plus
• Good knowledge of the industrial sector and technical products
• Proficiency in MS Office and knowledge of an ERP system
• A good communicator who easily interacts with different departments and colleagues
• Dynamic and proactive: you are not afraid to take the initiative and expand your knowledge (especially technical).
• Customer and solution-oriented: You have a strong business sense with the will to find realistic solutions to satisfy the customer.
• You are able to handle tense situations with customers calmly and firmly.
• Organized and thorough: you keep your files structured and are not easily overwhelmed by stress.

OFFER

• Permanent Contract
• Discretionary bonus
• Group insurance
• Hospital insurance
• End-of-year bonus
• 12 RTT(40 hours week) on a pro-rata basis for the months worked
• Additional leave (seniority, career)

By choosing to join Automatic Systems:

• You become part of a company of Belgian origin that has preserved its family-oriented spirit over the years.
• You join an organization that fully masters its operations from end to end and has chosen to prioritize manufacturing and sourcing in Europe and North America.
• You have a real impact and see the tangible results of your work every day.
• You play a meaningful role and take part in the progressive development of business processes across all areas.