Customer Service Representative II - Newark - Part-time

ChristianaCare; Belgique; Sur place; EUR 23 000 - 33 000; Temps partiel

Résumé du poste

ChristianaCare is seeking a part-time Customer Service Specialist in Operator Services. The role involves answering the hospital’s main phone line, providing directory information to staff, visitors, patients and the public, and handling emergency call procedures with professionalism.

Two years of customer service experience (call center preferred) and a high school diploma are required. The position offers weekend and night shifts with comprehensive benefits; employees will support callers with

Qualifications

• High school diploma or equivalent.
• Two years customer service experience, call center experience preferred.

Responsabilités

• Answer main hospital telephone line and provide directory information to staff, visitors, patients and the public.
• Respond to emergency (911) calls and follow procedures for emergencies.
• Provide excellent customer service.
• Answer TTY and assist the caller.
• Make decisions regarding emergency calls and dispatches per policies.
• Provide directions to facilities for the public.

Connaissances

Customer service

Call center experience

Formation

High school diploma or equivalent

Description du poste

Job Details

Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position at ChristianaCare. We are looking for a part-time Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on stated needs of the caller.

Office Hours

Week I - Saturday, Tuesday, Wednesday- 11p - 7:30a

Week II - Friday - 11p-7:30a

Principal duties and responsibilities

• Answer main telephone number for hospital campuses.
• Answer all emergency (911) phone lines for hospital campuses. Follow procedures for more than 20 emergency medical code notifications (i.e., Code Blue, Trauma Alert/Code, Heart Alert/Code, Code Delta, Internal Emergency).
• Provide excellent customer service.
• Answer TTY for community, provide assistance to the caller.
• Make decisions regarding emergency calls and dispatches accordingly, following policies and procedures.
• Provides directions to facilities for the public.

Education and experience requirements

• High school graduate or equivalent.
• Two years customer service experience, call center experience preferred

About ChristianaCare

ChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals. To learn more click on this link https://www.youtube.com/watch?v=AZtpU0ib3t8

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hourly Pay Range: $19.10 - $27.69

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Sep 12, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/