Customer Service Rep (Digital Wallet) (Dutch)

The lemon Consulting; Brussel Hoofdstad; À distance; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

A leading consulting firm is looking for a Customer Service Representative to handle customer interactions and provide support through various channels. Ideal candidates are fluent in Dutch and English with strong communication skills. This role offers competitive salary and opportunities for professional growth, as well as exclusive travel perks. The position is remote and employment is initially fixed term with the possibility of extension.

Prestations

Competitive salary with performance-based incentives

Professional growth opportunities

Access to exclusive travel perks and discounts

Qualifications

• Native or fluent in Dutch (C2) and fluent in English (minimum B2).
• Previous experience in internet or financial industry preferred.
• Strong verbal and written communication skills across platforms.

Responsabilités

• Handle customer interactions across various communication channels.
• Provide clear and accurate information in response to inquiries.
• Manage a personal queue of service tickets and prioritize tasks.

Connaissances

Fluent in Dutch (C2)

Fluent in English (B2)

Strong communication skills

Problem-solving skills

Ability to learn new software

Description du poste

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS

• Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in internet / financial industry preferred
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more