Customer Service Officer

Jost; Geel; On-site; EUR 32,000 - 48,000; Full time

Job summary

JOST, a family-owned group with international reach in transport and logistics, seeks a customer service professional to handle after-sales support, pricing and scheduling, and operational coordination for road transport using curtainsider trucks.

You will engage with customers in Dutch, English and French, manage complaints, and work closely with Dispatch, Planning and Invoicing to ensure smooth daily operations and high customer satisfaction.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in the transport sector.
• Experience in road freight transport with curtainsider trucks.
• Good understanding of customer service processes and road transport operations.
• Proficiency in Dutch, English and French.

Responsibilities

• Handle after-sales enquiries across commercial, administrative and operational aspects of road transport.
• Communicate with customers by email and telephone regarding rates, loading/unloading, transport details and other enquiries.
• Provide clear, accurate information and ensure requests are handled efficiently.
• Maintain a professional, customer-oriented approach handling questions, complaints and operational issues.
• Coordinate with internal teams to resolve customer issues and ensure timely follow-up.

Skills

Customer focus

Communication

Organised

Problem solving

Team player

Administrative skills

Education

Bachelor's degree or equivalent

Job description

What we offer

• The opportunity to join a family-owned group with an international presence in the transport and logistics sector.

• A varied role combining customer service, administrative follow-up and operational coordination.

• A dynamic working environment where teamwork, communication and a customer-oriented approach are essential.

• The opportunity to work closely with different internal departments and contribute to customer satisfaction.

Responsibilities

Customer Service & After-Sales Support

• Handle after-sales enquiries, covering commercial, administrative and operational aspects of road transport using curtainsider trucks.

• Communicate with customers by email and telephone regarding rates and charges, loading and unloading arrangements, transport details and other enquiries.

• Provide customers with clear and accurate information and ensure their requests are handled efficiently.

• Maintain a professional and customer-oriented approach when dealing with questions, complaints and operational issues.

Complaint Management & Follow-up

• Gather all relevant information required to investigate customer complaints.

• Ensure appropriate follow-up of each case and forward complaints to the relevant Operations and Invoicing departments.

• Coordinate with the relevant internal teams to ensure complaints are handled efficiently.

• Keep track of ongoing cases and ensure that the necessary information is communicated to the relevant stakeholders.

Operational Coordination & Problem-solving

• Independently investigate operational enquiries and identify appropriate solutions.

• Liaise with the Dispatch team or consult the Planning department when necessary to obtain the required information.

• Coordinate with internal departments to resolve customer issues and ensure an effective flow of information.

• Contribute to smooth daily operations by providing accurate information and ensuring timely follow-up of customer requests.

Profile

Education & Experience

• You hold a bachelor's degree or have equivalent professional experience.

• You have at least 2 years of experience in the transport sector, ideally in a customer service role.

• Experience in customer service within the road freight transport sector, specifically involving curtainsider trucks rather than container transport, is a strong asset.

• You have a good understanding of customer service processes and the operational aspects of road transport.

Languages

• You are proficient in Dutch, English and French, both spoken and written.

Personal Skills

• You have a strong customer focus and a service-oriented mindset.

• You possess excellent communication skills and are comfortable interacting with customers by email and telephone.

• You are accurate, detail-oriented and well organised.

• You have strong problem-solving skills and can work independently to find solutions.

• You are able to work under pressure and manage competing priorities.

• You are a team player who collaborates effectively with different departments.

• You have good administrative skills and ensure rigorous follow-up of files and customer requests.

• You combine a commercial mindset with a strong commitment to customer satisfaction.

About JOST

Founded in 1958, JOST is a family-owned group and a leading player in the transport and logistics sector across Europe and Tunisia.

We provide tailored road and multimodal transport solutions, as well as warehousing and logistics services.

A few key figures:

• More than 4,000 employees across 10 countries

• 2,100 trucks and 4,500 trailers

• 810,000 m² of warehousing space across Europe

• €441 million in consolidated revenue

• 54 companies operating across 5 currencies

Joining JOST means becoming part of a growing family-owned business with international ambitions and a continuous commitment to innovation in the transport and logistics sector.