Customer Onboarding Manager (BE)

Qargo TMS; Oost-Vlaanderen; À distance; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading transport management platform in Belgium is seeking a Customer Onboarding Manager to guide customers through the onboarding process. The role involves building strong relationships, ensuring smooth software implementation, and travelling to customer locations. Ideal candidates should have a transport industry background and be fluent in French and English. A competitive salary and flexible working environment are offered.

Prestations

Competitive salary package

Real responsibility and ownership

Flexible working environment

Qualifications

• Experience in an operational role within the transport industry is preferred.
• Self-starter who enjoys variety in tasks.
• Strong communication skills with technical and non-technical audiences.

Responsabilités

• Build strong relationships with customers to understand their workflows.
• Guide customers through onboarding and software implementation.
• Document findings and share insights with teams.

Connaissances

Experience in the transport industry

Strong communication skills

Fluent in French and English

Proactive and organised

Customer obsessed

Description du poste

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for a Customer Onboarding Manager to join our team in Belgium. If you’re looking for a role with responsibility, ownership, and the opportunity to make a real impact, this could be the perfect fit for you.

About the Role

As Customer Onboarding Manager, you’ll guide our customers through the onboarding journey and ensure they experience a smooth and valuable implementation of Qargo. You’ll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams.

This is a remote role based in Belgium, with regular travel to customers across Belgium (with a focus on our French-speaking customers), and occasional travel to the north of France and Luxembourg.

Key Responsibilities

• Build strong relationships with customers, understanding their workflows and needs.
• Guide customers through onboarding, ensuring smooth software implementation.
• Act as the first point of contact for support, checking in regularly to ensure satisfaction.
• Continually improve our solutions guide and knowledge base.
• Document findings in a structured way and share insights with other teams.
• Support pre-sales by analysing potential client needs and providing technical input during demos.
• Collaborate closely with engineering, sales, and product teams.
• Travel on a weekly basis to visit customers.

Skills & Experience

• Experience in the transport industry, ideally in an operational role (e.g. transport planner).
• A self-starter who takes initiative and enjoys variety in tasks.
• Strong communication skills with both technical and non-technical audiences.
• Customer-obsessed, always striving for the best client experience.
• Proactive, organised, punctual, and flexible—thriving in a fast-paced scale-up environment.
• Fluent in French and English; knowledge of Dutch is a strong plus.

What We Offer

• A competitive salary package.
• A role with real responsibility, ownership, and impact.
• The chance to be part of our Dream Team, with opportunities to grow alongside Qargo.
• A flexible working environment.