Customer Compliance Lead – KYC & Verification

NEPSE Trading; Belgique; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

eCarsTrade is seeking a hands-on Team Lead – Customer Compliance to guide our compliance team across KYC checks, document verification, and screening. You will actively perform checks, coach the team, and drive improvements for faster, more reliable compliance in multiple European markets.

You will stay current with evolving KYC regulations and work with Sales, Support, Finance, and Back Office to ensure a smooth customer journey while maintaining high quality standards and efficient workflows.

Qualifications

• Experience in Compliance/KYC/AML or related operations.
• Strong understanding of KYC principles and customer verification processes.
• Excellent organisational and prioritisation skills; structured problem solving.
• Continuous-improvement mindset; interest in automation and scalable workflows.
• Strong communication and ability to work cross-functionally.

Responsabilités

• Lead and coach the Customer Compliance team; perform checks personally when needed.
• Maintain high standards for KYC, document verification, and screening quality.
• Identify bottlenecks and implement process improvements; support automation initiatives.
• Ensure regulatory knowledge is up to date across European markets and the customer lifecycle.
• Communicate requirements clearly to customers and internal teams; balance compliance with customer experience.

Connaissances

Compliance

KYC

AML

Customer Verification

Back Office

Operations

Administration

Communication

Analytical thinking

Process optimization

Automation

Description du poste

eCarsTrade is seeking a hands-on Team Lead – Customer Compliance to guide our compliance team across KYC checks, document verification, and screening. You will actively perform checks, coach the team, and drive improvements for faster, more reliable compliance in multiple European markets.

You will stay current with evolving KYC regulations and work with Sales, Support, Finance, and Back Office to ensure a smooth customer journey while maintaining high quality standards and efficient workflows.