Customer Care Specialist - Spanish & French speaker

Page Personnel; Vlaams-Brabant; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A renowned recruitment agency is looking for a Customer Care Specialist in Leuven who will ensure excellent customer support in English, Spanish, and French. The ideal candidate has strong interpersonal skills, detailed administrative abilities, and a proactive mindset to enhance customer experience. This role offers competitive benefits, training opportunities, and a supportive team environment while contributing to innovative healthcare technologies.

Prestations

Meal vouchers

Transport allowance

Hospitalisation insurance

Sport vouchers

Bonus system

Qualifications

• Multilingual communicator skilled in customer care and problem-solving.
• Ability to adapt communication styles across diverse markets.
• Comfort with navigating cross-functional teams.

Responsabilités

• Respond to customer inquiries via email promptly and professionally.
• Process service orders and customer requests accurately.
• Collaborate with various departments to resolve customer needs.

Connaissances

Fluent in English, Spanish, and French

Strong interpersonal skills

Proactive mindset

Resilient under pressure

Detail-oriented administrative skills

Outils

Excel proficiency

CRM systems

Description du poste

Overview

• Diverse and inclusive workplace driven by teamwork and innovation
• Customer-Centric & Data-Focused Career Opportunity in Leuven

About Our Client

Our partner is a globally recognised leader in innovative medical devices.

Job Description

The Customer Care Specialist will focus on the following key areas:

Customer Support & Communication

• Respond to customer inquiries, primarily via email, in a timely and professional manner
• Assist customers in Spanish, French, and English, ensuring clear and accurate multilingual communication
• Guide customers with accurate, up-to-date information about products, services, policies, and procedures

Order & Service Management

• Process service orders, customer requests, returns, account changes, and other transactions accurately
• Manage and coordinate service and maintenance workflows, including communication with relevant stakeholders

Cross-Departmental Collaboration

• Collaborate with teams such as technical support, warehouse, sales, logistics, and engineering to ensure seamless end-to-end resolution of customer needs

Data Handling & Reporting

• Maintain accurate customer records in internal systems (e.g., CRM, service platforms)
• Use Excel beyond basic functions (create tables, reports, analyze data)
• Generate data reports related to customer service performance, service orders, or maintenance activities using Excel

Process Documentation & Improvement

• Document internal processes and service workflows for consistency and knowledge sharing
• Contribute to continuous improvement by providing feedback on recurring issues and suggesting or supporting new tools, process enhancements, or workflow changes

The Successful Applicant

A strong customer care professional is a multilingual communicator and a customer-centric problem solver. They act as a key liaison between the company and its diverse client base across Europe.

• Fluent in English, Spanish, and French, both written and spoken.
• Strong interpersonal skills & the ability to adapt communication styles across a wide variety of markets.
• Proactive mindset: anticipates needs, solves issues before they escalate, and identifies opportunities to improve the customer experience.
• Resilient and calm under pressure, with excellent time management.
• Detail-oriented with strong administrative and follow-up skills, ensuring accurate data entry and consistent tracking of customer interactions.

Operational Strengths

• Comfortable navigating cross-functional teams (e.g. logistics, sales, technical support) to resolve complex inquiries.
• Understands and applies SLAs, KPIs, and other performance metrics to maintain high service levels.
• Familiar with EMEA-specific regulations and service expectations (e.g. delivery standards, VAT handling, GDPR compliance).
• Advanced proficiency in Excel, including the ability to create reports, build pivot tables, and analyze data effectively.

Mindset & Attitude

• A team player who thrives in a collaborative hub environment.
• Passionate about delivering a positive customer journey from first contact to issue resolution.

What’s on Offer

What our partner offers:

• A dynamic and international company culture, with a family-like work environment.
• A supportive and motivated team of 7 dedicated professionals.
• The chance to contribute to life-saving healthcare technologies that make a real difference.
• Ongoing training and opportunities for career development.
• Competitive salary package with a range of extra-legal benefits, including: meal vouchers, eco vouchers, hospitalisation insurance, transport allowance, net allowance (€150), sport vouchers, and a bonus system.
• Working hours: 40 hours per week
• Holidays: 20 legal vacation days, 11 public holidays, and 12 ADV (reduction of working time) hours.
• No remote work is allowed during the 6-month onboarding period. After that, you may work from home up to 2 days per week.
• Offices located in Leuven, easily accessible by car, with on-site parking available.
• The office space was renovated last year, creating a modern and pleasant working atmosphere.