CSA Intern - Nestlé

Nestlé S.A.; Brussel; Hybride; EUR 3 300 - 16 000; Plein temps

Avantages offerts par ce poste

Internship allowance 250€-1200€ net/mo

3.5 days paid leave

Flexibility to work from home 3 days a

Résumé du poste

Nestlé S.A. in Brussels is seeking a motivated Customer Solutions Intern to join the Supply Chain team for a 6-month paid internship starting January 2027.

You will support the customer solutions team to ensure excellent customer experience for key customers and gain hands-on experience in the end-to-end Order-to-Cash process. You will collaborate with cross-functional teams, contribute to digitalization and process improvement, monitor service performance, and help manage portfolios while

Qualifications

• Currently pursuing or has a degree in Marketing, Business Administration, Finance, Engineering or equivalent.
• Fluent in Dutch and/or French with professional English.
• Interested in transformation and change environments.
• Desire to develop long-term relationships with customers.

Responsabilités

• Support the Order-to-Cash process from entry to invoicing.
• Serve as a point of contact for customers on orders, deliveries, invoicing and related topics.
• Monitor order execution and resolve issues impacting customer service.
• Collaborate with Logistics, Supply Planning, Master Data, Sales, Marketing, Finance, and SSC.
• Contribute to digitalization and continuous improvement projects in Customer Solutions.
• Assist in analyzing service performance via dashboards and KPIs.
• Assist in managing specific customer portfolios to ensure high service levels.
• Participate in problem-solving and root-cause analysis to improve operations.
• Ensure compliance with internal processes and SLAs.
• Work across multiple product categories and customer channels.

Connaissances

Dutch/French fluency

English proficiency

Formation

Marketing/Business/Finance/Engineering degree

Description du poste

Where will you work? Nestlé's offices in Brussels & Homeworking
When will you start? As from January 2027
How long will it last? 6 months

We are looking for a motivated Customer Solutions Intern to join our Supply Chain department for a 6-month paid internship. In this role, you will support the Customer Solutions team in ensuring excellent customer experience for key customers.

You will gain hands-on experience in the end-to-end Order-to-Cash process, working closely with customers and internal stakeholders to ensure efficient order management, service excellence, and continuous process improvement. You will also contribute to digitalization and optimization initiatives aimed at enhancing customer satisfaction and operational efficiency.

Your Responsibilities:

• Support the management and follow-up of customer orders throughout the entire Order-to-Cash process, from order entry to delivery and invoicing.
• Act as a point of contact for customers, responding to inquiries related to orders, deliveries, product availability, invoicing, and other service-related topics.
• Monitor order execution and proactively identify and resolve issues that could impact customer service.
• Collaborate closely with cross-functional teams including Logistics, Supply Planning, Master Data, Sales, Marketing, Finance, and our Shared Service Center.
• Contribute to digitalization and continuous improvement projects within Customer Solutions, helping to simplify processes and increase efficiency.
• Support the analysis of service performance through dashboards and KPIs, identify trends, and propose improvement actions.
• Assist in managing specific customer portfolios, ensuring a high level of service and customer satisfaction.
• Participate in problem-solving activities and root-cause analysis to improve operational performance and customer experience.
• Help ensure compliance with internal processes while meeting customer expectations and service-level agreements.
• Work across multiple product categories and customer channels, gaining a broad understanding of supply chain operations.

What Will Make You Successful?

• You are Fluent in Dutch and/or French, with a professional knowledge of English (daily contact with Lisbon)
• You are have obtained or are currently pursuing a degree in Marketing, Business Administration, Finance, Engineering or equivalent by experience
• You want to be part of a department that transforms existing processes and wins with Customers, that feels comfortable to work in transformation and change environments
• You have a passion for working with customers internally and externally based on trust and want to develop long-term relationships
• You are efficienct and organized with a pro-active way of working

This position could be a first step for your career at Nestlé

What we offer:

• Great opportunity to learn to work in a FMCG, international environment
• Part of a diverse intern community
• Fun and educational events organized for the intern community, with opportunities to broaden your network
• Possibility to do a school internship via a university agreement or a voluntary internship after graduating via a CIP (Convention D 'Immersion Professionnelle)
• Competitive internship allowance: 250€ -1200€ net per month (38hrs - 5 days) depending on the type of internship contract
• 3.5 days of paid leave
• 10 days possibility to work from abroad
• Flexibility to work from home 3 days a week
• Pet friendly office with unlimited coffee and fruits

Recruitment Process

• 1st step: CV screening. We will review your background, experience, and fit for the position
• 2nd step: Online HR interview. This conversation will focus on your motivation, availability, personality, and alignment with our company culture
• 3rd step: Online Hiring manager interview. Meet your future internship manager to learn more about the role and discuss how you can contribute to the team

Any questions? Our recruiters would be glad to answer any pending questions. Feel free to send your questions to [e-mail]. Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all!