Client Operations Representative

Viva Wallet Group; Brussel Hoofdstad; Hybride; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

13th month salary

CP200 annual bonus

€250 eco vouchers

monthly net allowances

transportation reimbursement

Private health insurance with Alan

Résumé du poste

Viva Wallet Group is seeking an Inside Sales Representative to promote services to merchants, manage onboarding and activation, and maintain strong client relationships across Europe. The role emphasizes lead assignment, cross-functional collaboration, and data-driven growth in a dynamic fintech environment.

The ideal candidate will be fluent in French and Dutch (or one with strong command of the other), bring a technology mindset, and contribute to delivering seamless payment experiences for

Qualifications

• Experience in monitoring and analyzing account performance to drive growth.
• Strong interest in technology, with the desire to become a payments subject matter expert.
• Able to identify customer technical and commercial requirements to craft solutions.
• Strong presentation skills, particularly over the phone or via video meetings.
• Collaborative, able to work with a wide range of people to get things done.
• Fluent in French and Dutch, or fluent in one with strong command of the other.

Responsabilités

• Assess and assign incoming leads to the appropriate team.
• Manage and assist existing merchants with onboarding and payment acceptance setup.
• Promote existing and new company's services to potential merchants.
• Monitor and oversee active merchants post-activation to ensure seamless collaboration.
• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes.
• Enter and maintain up-to-date client information into the company's database and keep records with relevant data.
• Monitor and analyze account performance to drive growth.
• Collaborate with internal teams to ensure seamless service delivery.

Connaissances

Lead qualification

Lead assignment

Account performance analysis

Technology interest

Presentation skills

Collaboration

French and Dutch fluency

Outils

CRM systems

Description du poste

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regimein 29 EU countries, delivering seamless financial services.

Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space.

Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com's value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Your role:

As amember of the Inside sales Representatives Team, you will play acrucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Your Responsibilities:

• Assess andassign incoming leadsto the appropriate team;
• Manage andassist existing merchants with the onboarding processand payment acceptance setup;
• Promoteexisting and newcompany's servicestopotential merchants;
• Monitor and oversee active merchants post-activation to ensure seamless collaboration;
• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;
• Enter andmaintain up to date client information into the company's databaseand keep records with relevant data;
• Monitor and analyze account performance to drive growth;
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Experience inmonitoring and analyzing account performanceto drive growth;
• Hold a strong interest in technology, with the desire to become a payments subject matter expert;
• Be able toidentify customer technical and commercial requirementsto craft solutions;
• Hold strong presentation skills, particularly over the phone or with video meetings;
• Possesses collaboration skills, able to work with a wide range of people to get stuff done;
• Fluent in French and Dutch, or fluent in one with strong command of the other

• Make an Impact:Play a key role in supporting merchants and helping deliver seamless payment experiences across a growing European fintech environment.
• Competitive Package:Attractive salary package complemented by extra-legal benefits, performance-related rewards, comprehensive private health insurance with Alan, a13th month salary, and aCP200 annual bonus.
• Additional Financial Benefits:Receive€250per year ineco vouchers, monthlynet allowances, andfull reimbursement of public transportationcosts for commuting between home and the workplace.
• Continuous Growth:Benefit from ongoing training, hands-on learning, and career development opportunities, including5 training days per year through CEVORA.
• Recognition & Support:Work in an environment where your contribution is valued, your achievements are recognized, and your professional growth is encouraged.
• Modern Workplace Culture:Be part of a company that embraces agility, continuous improvement, and technology-driven solutions