Client Advisor

Omnicom Media Belgium; Hoeilaart; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Pleasant working atmosphere

Excellent team culture

Job summary

Omnicom Media Belgium is seeking a rockstar Client Advisor to lead end-to-end digital business for a portfolio of clients in Belgium. You will manage relationships, present media plans, and optimize campaigns across channels using our tools and partners.

You thrive in a fast-paced team environment and aim to deliver measurable results with high standards and proactive client service. Join a dynamic agency network and contribute to growth, knowledge sharing, and the development of digital

Qualifications

• Experienced in digital services with a profound understanding of digital media.
• Ability to manage end-to-end daily digital business for a client portfolio.
• Excellent client service and multitasking with attention to detail.

Responsibilities

• Be the extended business partner of the clients.
• Present media plans and offers to the client.
• Monitor budgets and ensure client satisfaction (NPS-based).
• Coordinate with internal teams to design strategic plans and follow up on performance.

Skills

Account Management

Media Expertise

Client Relations

Digital Services

Job description

We are looking for a rockstar Client Advisor with digital and 360 media expertise.

The main mission is to ensure business continuity and growth in the business of our clients through an experienced Client Advisor.

Most importantly, we are looking for a true team player who manages the end-to-end responsibility of the daily digital business of a client portfolio through existing and new technologies. If you are one, please continue reading to check the full offer.

What are the responsibilities?

Account Management

• Be the extended business partner of the clients.
• Maintain an appropriate, responsive working relationship with clients as well as with appropriate staff at client agencies and vendors.
• Be accessible for any questions from the client.
• Manage and compensate for mistakes if they arise, and mitigate risks.

Show Media Expertise

• Present media plans and offers to the client.
• Understand client business and its yearly objectives at business, marketing, communication and media level.
• Detect clients' needs regarding any communication issue and anticipate them.
• Build long-lasting relationships with marketing/media executives on the client side and all key decision-makers.
• Advise clients about communication and consulting opportunities and provide support where possible.
• Be proactive regarding new trends and relevant propositions for the client.
• Ensure and follow up on client satisfaction (NPS-based).
• Listen to clients' needs and expectations and translate briefings into concrete and realistic solutions.
• Work closely with your direct manager and Tactical Planner (and designated experts) to design strategic and performance plans.
• Ensure and interpret research data, media/marketing information and competitive reports.
• Ensure and present information and results regarding campaigns for the client.
• Use all planning tools according to regional/national guidelines.
• Brief and attend briefings for diversified services.
• Follow up on performance and adjust if necessary together with clients.

Budget Management

• Monitor client budgets during the execution of the plan.
• Work closely with Kinesso and Magna, our expertise departments.
• Monitor client billing and resolve any related issues.

Are you the one?

• Experienced in digital services, with a profound understanding of digital media.
• An initiative-taking person: think, propose and do.
• Orchestrating, coordinating, troubleshooting and problem-solving attitude.
• High quality standards.
• Empathic qualities: knows how to deal with a variety of people under stress.
• Outstanding communication and interpersonal skills.
• An excellent client service approach and ability to multitask with great attention to detail.
• Priority establisher and able to manage multiple projects to completion under tight deadlines.
• Stress-resistant with great planning and organising skills.
• Curious, with a willingness to learn and a healthy appetite to expand knowledge.
• Positive mindset and team attitude.

What we offer

Join an environment that values personal development and initiative! At Omnicom Media Belgium, we offer a pleasant working atmosphere. You'll be part of a dynamic and expanding company, working alongside a fantastic team of colleagues who are committed to sharing knowledge, fostering entrepreneurship, and creating an atmosphere of humour and helpfulness.

More about us

In Belgium, our network brings together agencies including OMD, PHD, Initiative, UM, Kinesso and Semetis. With a diverse team of professionals across media, marketing, strategy, data and digital, we create meaningful impact for national and international brands.